LeadVenture is hiring a Retention Specialist to retain customers and revenue by responding to inquiries and resolving challenges. This full-time role involves significant phone work to handle cancellation requests, troubleshoot issues, and renew contracts.
What You'll Do
- Respond to cancellation requests by phone and email
- Be available for incoming phone calls and transfers
- Work with other teams to help customers resolve issues
- Troubleshoot with customers
- Mark customers as Cancelled or Saved in the system for correct billing
- Request credits or refunds when appropriate
- Renew contracts when possible
- Reach out to customers who have left negative reviews to try to retain their business and change the review to positive
What We're Looking For
- 2+ years' experience in customer service
- Excellent Customer Service Skills
- Excellent Phone Etiquette
- Excellent Listening Skills
- Written Communications
- Organizational Skills
- General Computer Troubleshooting
- Knowledge of how car dealerships operate
Nice to Have
- Sales Experience
- Remote Support (GoToMeeting, GoToAssist)
- Best Practices Consulting
- CRM Ticketing System experience
- Search Engine Optimization
- Google Analytics
- Internet Consulting
- Internet Browser Support and Settings
- Windows Operating System knowledge
Technical Stack
- CRM Ticketing System
- GoToMeeting
- GoToAssist
- Windows Operating System
Work Mode
This is a local position open to candidates in the United States.
LeadVenture provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.
