Egnyte is hiring an Egnyte Careers

Egnyte is looking for a strategic partner to drive high-impact initiatives focused on improving customer health, retention, and expansion. You will act as a thought partner to Customer Success and cross-functional leaders, delivering insights, building scalable processes, and managing key programs that elevate the customer experience.

What You'll Do

• Partner with CS leadership to develop and execute the Customer Success strategic roadmap.
• Analyze customer trends, segmentation, and lifecycle metrics to influence CS strategy.
• Support executive reviews (e.g., QBRs, Board decks, CS performance updates).
• Define, build, and maintain dashboards and KPIs (e.g., NRR, GRR, health scores, product usage, CSAT).
• Own customer health score methodology and refine over time using predictive insights.
• Partner with RevOps and Data teams to unify data from CRM, CSPs, and product analytics tools.
• Lead cross-functional initiatives (e.g., scaled CS programs, CS playbooks, tech stack rollouts).
• Drive adoption of processes and tools like Gainsight, Catalyst, ChurnZero, or Salesforce.
• Track and manage key initiatives and OKRs across CS teams.
• Work with Sales, Product, Support, and Marketing to align customer journey touchpoints.
• Support rollout of CS initiatives like onboarding redesign, risk mitigation programs, and Voice of the Customer.

What We're Looking For

• 7+ years experience in Customer Success Strategy, BizOps, RevOps, or Program Management in B2B SaaS environments.
• Familiarity with CS models (CSM, scaled CS) and revenue retention frameworks.
• Strong analytical skills; expert in Excel/Sheets, and experience with BI tools (e.g., Tableau).
• Experience with CRM (Salesforce), CSPs (Gainsight), or other CS technology.
• Proven ability to run cross-functional programs and drive stakeholder alignment.
• Excellent communication and storytelling skills for executive audiences.

Technical Stack

• Excel/Sheets
• BI tools (e.g., Tableau)
• CRM (Salesforce)
• CSPs (Gainsight, Catalyst, ChurnZero)

Benefits & Compensation

• Compensation range: $120k - $130k annually + company equity depending on role and level.
• Competitive salaries and comprehensive benefits.
• Flexible hours and generous time off (RTO, Responsible Time Off).
• Paid holidays and sick time.
• 401(k) Retirement Plan (Traditional and Roth).
• Health Savings Account (HSA) and Employee Assistance Program (EAP).
• Paid Maternal, Paternal, and Adoption Leave.
• Modern and collaborative offices located in Draper, UT; Raleigh, NC; Mountain View, CA; Reading, England, and Poznan, Poland.
• Gym, cell phone, and internet reimbursement.
• Free well-being apps such as Calm, Ginger, and Spring Health for Guardian.
• Perks include discounted pet insurance, electronics, theme park tickets, travel, plus more.
• Your own Egnyte account with lifetime access.

Work Mode

This position is open to remote candidates in the US, as well as those local to our offices in Draper, UT and Raleigh, NC.

Egnyte, Inc. is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, pregnancy-related conditions, and lactation), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances.