Responsibilities
- Utilize the Float Health platform and supporting technology (Zendesk, Google Suite, Slack) to coordinate start of care visits, including:
- Collecting information from pharmacies and patients
- Matching appropriate nurses to patients
- Managing offers in our marketplace to ensure we pay the nurses a responsible rate
- Onboarding patients to Float Health
- Confirming logistics and schedules with all users to ensure a safe and seamless home visit
- Responding to restaff and reschedule requests as they arise
- Communicate clearly, kindly, and proactively with specialty pharmacies, nurses, and patients via email, phone calls, chat, and SMS
- Respond to Inbound phone calls, emails, chat, and SMS as well as initiating outbound
- Work cross functionally with internal teams in shared queues and Slack to ensure visit documentation and other visit related tasks are completed
- Prioritize and coordinate multiple tasks simultaneously
- Learn new processes and technology continuously
- Develop and maintain positive relationships with peers at specialty pharmacies
- Complete tasks related to pharmacy engagement as needed
- Provide feedback to improve our technology and processes
Requirements
- Previous experience with medical scheduling
- Ability to utilize multiple technology platforms simultaneously
- Ability to manage inbound communication while supporting other tasks
- Ability to type 60 words per minute with high accuracy
- Excellent critical thinking and problem-solving abilities
- Highly organized with excellent time management skills
- Exceptional customer service skills
- Exceptional written and verbal communication, including the ability to digest and explain complex information clearly to all users
- Ability to work effectively both independently and in a team environment
Nice to Have
- Proficiency in medical terminology and policies and prior experience in the healthcare industry is highly desirable
- Previous infusion therapy, healthcare intake, or specialty pharmacy experience preferred
- Previous start up experience is preferred
Benefits
- Medical, dental, vision
- 401k matching
- Unlimited PTO with minimum days
- Paid parental leave
- Phone & internet monthly stipend
- Annual Learning Stipend
- HSA & FSA
- Voluntary Life, Accident, Hospital, and Critical Illness Insurance
- Zero commute. Work wherever you are (on or around US hours)
Additional Information
- Work Hours: Float operates in the PST time zone. This role is expected to work either Thursday–Monday or Friday–Tuesday (including weekends), with shifts typically running 9am–5pm or 11am–7pm PST.
- This is a fully remote position based in the US.
- This is a full time position working 40 hours per week. We are looking for someone who can work weekends as part of their regular schedule for this role.
