The Intake Coordinator plays a key role at the International Rescue Committee by providing trauma-informed services to refugees and other qualified immigrants to support a positive resettlement experience and client self-sufficiency. Reporting to the Program Manager for Resettlement, this position oversees a team delivering critical casework services and collaborates with clients, colleagues, and external partners to implement individualized plans in line with program guidelines.
What You'll Do
- Coordinate pre-arrival case preparation, which may include case assurance, communication with US ties, and liaising with IRC’s Processing Department at Headquarters for clients.
- With support from the program manager, assign cases to caseworkers and ensure timely provision of core services including airport pickups, home visits, school enrollment, and other services as outlined in the R&P, APA, RTCA, MG and program guidelines.
- Collaborate with other departments to encourage timely internal and external referrals.
- Ensure oversight and monitoring of case files for proper file documentation, including developing appropriate forms, procedures and training for casework staff with casework supervisor.
- Ensure reporting requirements are met in compliance with donor and organizational requirements.
- Maintain a reduced active caseload of clients and ensure all clients receive the full range of services mandated.
- Assess and monitor client progress at regular intervals to ensure progress on goals is made and designated resources are maximized, modifying initial services plans and other documents as needed.
- Develop local resources for clients and share contact information across programs.
- Oversee a team of caseworkers including daily oversight of active caseloads, delegation of work assignments, and coaching. Evaluate and report staff performance.
- Support the casework supervisor to cultivate a respectful, supportive, and inclusive environment for team members and clients.
- Carry out timely, professional interventions to ensure responsive, appropriate, and client-centered service delivery.
- Ensure compliance of self and team with all policies, procedures and protocols of the agency.
- May train and lead the activities of volunteers and interns.
- Other duties as assigned.
What We're Looking For
- Bachelor’s degree in social work or related field of study required.
- 3+ years of case management experience in a social services environment.
- Proficiency in written and spoken English.
- Proficient in Microsoft Office applications (Word, Excel, Outlook); ability to use the internet and other digital tools for data entry, research, and problem-solving purposes.
- Must have a valid driver’s license, active insurance policy, access to reliable transportation and the ability to travel regularly throughout the service delivery area.
- In accordance with Arizona State Law, must possess or be eligible to receive a fingerprint clearance card.
Nice to Have
- Master degree preferred.
- Experience working with vulnerable or underserved populations preferred.
- Bilingual ability preferred in Spanish, Dari, Swahili, Kinyarwanda, Arabic, French or other refugee/immigrant language used in Arizona.
- Demonstrated ability to promote an organizational culture that reflects IRC’s core values of service, accountability, integrity, and equality. Ability to lead in a way that recognizes that IRC’s work is best accomplished through the true collaboration of individuals from many cultures with a great variety of skills and perspectives.
- Strong relationship building, diplomacy, and networking skills; ability to effectively build internal and external relationships.
- Demonstrated success working and communicating effectively in a multi-cultural environment.
- Self-starter with excellent problem-solving skills combined with the proven ability to prioritize and manage time effectively.
- Attention to detail and accuracy in work product.
- Cross-cultural understanding and strong communication skills, both written and verbal.
Technical Stack
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Internet and digital tools for data entry, research, and problem-solving
Team & Environment
- Oversees a team of caseworkers
- Reports to the Program Manager for Resettlement
- Supports the casework supervisor
- Works in alignment with organizational values: Service, Accountability, Integrity, Equality, Collaboration across diverse cultures and perspectives, and a respectful, supportive, and inclusive environment
Benefits & Compensation
- Pay Range: $25.74 (applies to US-based candidates; exact offers calibrated by work location, experience, and skills)
Work Mode
- Hybrid work model combining office, remote, and field time within the service delivery area
- May require occasional weekend and/or evening work
The International Rescue Committee is an equal opportunity employer committed to diversity, equity, and inclusion. We do not discriminate on the basis of race, religion, gender identity, sexual orientation, age, disability, or any other status protected by law.
