Responsibilities
- Deliver outstanding customer service by establishing rapport, collecting details, and fostering a positive experience in a fast-paced, structured setting
- Handle incoming calls from customers to service and maintain current accounts
- Advise customers on insurance needs, provide cost estimates, and encourage coverage upgrades or additions
- Investigate, evaluate, and address customer inquiries and policy changes, and clarify coverage and billing questions
- Generate quotes for additional insurance types, complete applications, and follow up on required information
- Achieve predefined individual performance targets related to productivity and customer satisfaction
- Be available for overtime work when necessary
Benefits
- Competitive pay
- Remote work flexibility within the United States for most roles
- Paid time off including vacation, sick leave, 9 paid company holidays, and volunteer hours
- Incentive bonus programs such as holiday, referral, and performance-based bonuses
- Medical, dental, vision, life, and pet insurance
- 401(k) retirement savings plan with employer matching
- Engaging workplace atmosphere
- Opportunities for promotion
- Educational assistance
- Professional and personal development programs
- Company recognition program
- Health and wellness resources including free mental health therapy or coaching, child and elder care support, and more
Compensation
Competitive compensation
Work Arrangement
Remote from anywhere in the United States
Other
- Shift: Monday-Friday | 9AM-6PM PST / 11AM-8PM CST / 12PM-9PM EST
- Must be able to work overtime as needed
- Work-from-home requirements: Dedicated, quiet workspace; High-speed internet via reliable provider; Ability to attend virtual meetings and training sessions
