About the Role
This role supports patients by verifying insurance coverage, resolving claim issues, and ensuring accurate billing for services. The individual will work closely with internal teams and external payors to streamline the reimbursement process and improve patient satisfaction.
Responsibilities
- Verify patient insurance eligibility and benefits
- Communicate with insurance providers to clarify coverage details
- Resolve claim denials and assist with appeals
- Enter and update patient insurance data in company systems
- Support accurate billing and coding processes
- Respond to patient inquiries about insurance coverage
- Collaborate with clinical and financial teams to ensure timely service authorization
- Maintain compliance with privacy and data security regulations
- Track and report insurance-related issues to supervisors
- Assist in onboarding new patients by reviewing insurance documentation
- Follow up on outstanding claims and balances
- Educate patients on out-of-pocket costs and payment options
- Ensure documentation meets regulatory and payer requirements
- Participate in training and process improvement initiatives
- Adhere to company policies and procedures
Compensation
Competitive hourly wage based on experience
Work Arrangement
On-site
Team
Part of a dedicated patient support team within a national healthcare organization
Why You'll Love Working Here
- Opportunities for professional growth and development
- Supportive team environment focused on patient care
- Commitment to work-life balance and employee well-being
- Engaging workplace culture with regular recognition programs
What You'll Do
- Assist patients in understanding their insurance benefits
- Verify coverage and obtain necessary authorizations
- Resolve billing discrepancies with insurance companies
- Maintain accurate records of patient insurance information
- Provide timely updates to patients and internal teams
Not available for this position
