Responsibilities
- Develop and lead client specific strategic, financial and business relationship plans that encompass client goals, performance expectations, new products/programs, and growth in claims volume/profitability.
- Consistently ensure that deliverables are on time, within budget, and meet the quality levels expected by MedImpact internal and external customers.
- Optimize potential for sustainable growth and profitability for assigned book of business.
- Achieve financial targets for assigned book of business.
- Develop and maintain solid business relationships with clients at the executive level and with critical decision-makers within the client organization.
- Utilize financial and pricing models to analyze and present business scenarios to clients that illustrate different options to grow the business.
- Influence client decisions through analytic reports, industry trends, and other facts that demonstrate MedImpact as an expert in our market.
- Organize and lead client business planning meetings, financial performance reviews, leadership summits, as well as internal strategy planning meetings.
- Collaborate with internal leaders and staff throughout the organization to solve problems, plan successful outcomes, and implement new clients and programs.
- Demonstrate ability to manage challenging situations in a positive and constructive manner that comports with MedImpact’s mission, vision, and values.
- Provide oversight of projects and client initiatives and assist in the interpretation and context of client requests.
- Provide regular feedback of strategic plan performance and outcomes to MedImpact leadership to ensure that service and growth opportunities are maximized and incorporated into the organizational strategic planning process.
- Participate in and support the implementation process for new clients and new client programs, including collaboration with Sales, Marketing, Implementation, Contracting and other areas of the company.
- Participate in internal sales, product development, and strategic executive meetings, taking an active role to represent the voice of the customer and informing the strategic direction of the enterprise.
- Other duties as assigned.
Requirements
- BS/BA and 7+ years’ experience or equivalent combination of education and experience, and 4 years' of SME in respective areas
- Required experience depends on assigned book of business; Self-Insured – Experience in the Self-Insured benefits arena, preferably with Employers, private label PBM’s, Cash Card and/or other related entities.
- Managed Care – Experience in the Managed Care Benefits arena, preferably with a “PBM” or other managed healthcare services to national and regional managed care organizations, insurance companies, and/or other health related entities.
- Intermediate to advanced knowledge of MS Word, Excel, Visio, PowerPoint and Outlook to create complex documents, manage schedules, and analyze data.
- Experienced business user of multiple software applications/processing systems.
- Demonstrated proficiency of key internal business applications associated with the position within six (6) months of active employment in the role, such as MedOptimize and Golden 32.
- 2 years’ experience with a PBM, health benefits or pharmacy program team.
- Superior analytical and mathematical skills; strong command of Excel (SQL)
- Ability to prioritize and handle multiple tasks in a demanding work environment.
- Superior working knowledge of “PBM” or other managed healthcare services to national and regional managed care organizations, insurance companies, and other health related entities.
- Previous management experience and experience directing a high performance organization with a track record of contributing to and responsibility for product, program, and company success.
- Excellent skills in written and oral communication; organization/prioritization; decision-making; problem analysis and resolution; negotiation; team building; and leadership.
- Ability to maintain a high degree of confidentiality using tact, discretion, and professionalism in all aspects of the job.
- Strong attention to detail and follow-through skills.
- Ability to gather business requirements and client specifications.
Nice to Have
- Fluency in English and Spanish is strongly preferred.
- Experience with Medicaid and Medicare desired.
- Possesses expert proficiency with MS TFS, Visual Studio, TSQL and a working knowledge of various programming languages.
- Possesses expert proficiency with MS SSRS or other reporting tools.
- Possesses expert proficiency with MS Excel, MS PowerPoint, MS Project and other desktop applications.
Benefits
- Medical / Dental / Vision / Wellness Programs
- Paid Time Off / Company Paid Holidays
- Incentive Compensation
- 401K with Company match
- Life and Disability Insurance
- Tuition Reimbursement
- Employee Referral Bonus
Work Arrangement
On-site
Client Responsibilities
This is an internal and external client facing position that requires excellent customer service skills and interpersonal communication skills (listening/verbal/written). One must be able to; manage difficult or emotional client situations; Respond promptly to client needs; Solicit client feedback to improve service; Respond to requests for service and assistance from clients; Meet commitments to clients.
Additional Information
- Exemption Status: United States of America (Exempt)
- This position is not eligible for Sponsorship.
- Work Location: On-site at San Diego Headquarters or other company location (or remote with management approval).
- Working Hours: Exempt level position requiring flexibility to work beyond traditional hours, including nights, weekends, or holidays. Typical core business hours are Monday through Friday from 8:00am to 5:00pm EST.
- Travel: May require domestic travel.
- Physical Demands: Employee is regularly required to sit, stand, walk, use hands to finger/handle/feel, reach with hands and arms. Must occasionally lift and/or move up to 25 pounds.
- Work Environment: May be exposed to moving mechanical parts, high precarious places, fumes, chemicals, outdoor weather, electrical shock, or vibration. Noise level is usually moderate.
- Fluency in English and Spanish is strongly preferred.
