Global Payments is hiring an Installation Technician to deliver on-site Point of Service (POS) hardware troubleshooting, repair, and replacement services. You will provide technical support and training, supporting product roll-outs and upgrades for our expanding customer base across all verticals, with a focus on restaurants, cafeterias, and grocery stores.
What You'll Do
- Perform on-site implementation of Genius’s foodservice technology solutions.
- Configure Genius solutions for installation, including item and menu building.
- Provide USB peripheral installation and troubleshooting.
- Install, configure, and test third-party interfaces like POS systems and Merchant Gateways.
- Develop detailed product knowledge of the Genius product suite.
- Diagnose hardware, software, and configuration issues.
- Maintain and improve documentation related to installation and support procedures.
- Provide remote training to Genius’s customers.
- Interact with customers with a positive and encouraging attitude.
- Provide occasional evening and weekend support.
What We're Looking For
- Minimum 3 years of IT experience.
- Ability to travel 75%-100% of each month.
- Must be a U.S. citizen or permanent resident.
- Must be comfortable with assigning IP addresses, network troubleshooting and topology, VLANs, and subnets.
- Ability to terminate Ethernet cables and punch down cables.
Work Mode
This role is onsite at customer locations across our service territories.
Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law.
