Sezzle is looking for an Inside Sales Representative - Retention to directly impact customer loyalty and business growth. In this role, you will retain customers through proactive engagement and support, evangelizing our mission to create a safer internet.
What You'll Do
- Take inbound customer cancellation calls and retain them as a customer
- Make daily outbound calls to existing customers with failed subscription payments
- Ensure a high level of customer satisfaction through proactive support and active listening
- Address customer concerns and provide solutions
- Master evangelizing the company's story and mission to customers
- Consult with customers on best practices to better protect their online identity
- Identify retention and upsell opportunities by aligning the company's solutions with customer needs
- Proactively improve knowledge of industry best practices and recent events to be a trusted resource
What We're Looking For
- 1-2 years of sales/retention experience (or equivalent experience) where you consistently meet/exceed performance metrics
Benefits & Compensation
- Competitive pay: $46,000-$56,000 annually
- Generous health and wellness benefits
- Retirement savings plans
- Parental leave
Work Mode
This role is remote and open to candidates based anywhere in the USA.
Aura is proud to be an equal employment workplace. All qualified applicants will be considered for employment without regard to, and will not be discriminated against based on race, color, ancestry, national origin, religion, age, sex, gender, marital status, sexual orientation, gender identity, disability status, veteran status, or any protected category.
