Insideoutva is looking for an Inside Out assistant to support the back office of a U.S.-based home services business. Your primary focus will be managing email and text-based customer communication and coordinating schedules inside Jobber. The role will start with core communication and organization tasks, expanding as you become familiar with the business.

What You'll Do

Handle customer communication primarily via email and text messaging in a human, helpful, non-robotic tone.
Manage inbox daily as a top priority, keeping response times tight and threads organized.
Coordinate and update schedules in Jobber, including frequent changes due to weather and operational shifts.
Assign field teams to jobs inside the CRM and maintain an accurate, up-to-date schedule.
Send proactive customer updates via email or text when schedules or job details change.
Track key operational information and maintain clean, accurate records.
Support general administrative and organizational tasks as needed.
Collect and track team hours and update timesheets or internal trackers.
Provide basic reporting support related to jobs, schedules, and performance data.
Assist with job costing and keep job-related information organized for the owner.

What We're Looking For

C1 English level is required.
Strong written English for customer service via email and text.
Customer service experience (written communication is sufficient).
Comfortable with scheduling coordination and operational admin tasks.
Detail-oriented handling of schedules, hours tracking, and CRM data.
Strong critical thinking; attempts solutions before escalating questions.
Proactive mindset with the ability to work independently once trained.
Excellent prioritization skills and daily task management.
Professional, personable communication style—customers should feel valued and heard.
Adaptable and comfortable with frequent changes and shifting priorities.