Innovative Defense Technologies (IDT) was looking for an Innovative Defense Technologies (IDT) Careers - Corporate ...

Background information: A leading defense technology provider specializing in cloud-based integration, automated testing, and data analysis for mission-critical systems in the US Department of Defense is seeking a Corporate Helpdesk Technician to be based in the San Diego office. Leveraging advanced software automation, model-based systems engineering, and AI-driven capabilities, the organization accelerates capability development, enhances operational readiness, and reduces lifecycle costs for defense infrastructure. The company is dedicated to transforming defense systems through innovation, efficiency, and mission-critical results. Overview: The organization is seeking a Corporate Helpdesk Technician who will administer and maintain Windows-based end user computing systems intended to support corporate IT infrastructure and services in the cloud, on-premise, and remote offices. Main responsibilities will focus on supporting the helpdesk, assisting other engineers in fine-tuning the network, systems and corporate applications and support end user issues. All applicants must be able to obtain/maintain an active U.S. Security Clearance. Responsibilities Include: • Day to day end user support and ensuring tickets are closed in a timely fashion. • Administer Microsoft 365 environment (email, compliance, SharePoint, etc.) • Image, deploy, troubleshoot, maintain end user workstations • Perform requirements analysis, translating business need into IT resource specifications • Developing internal and external documentation • Asset management and procurement • Provision end user workstations per corporate and end user needs • Patching and maintenance of end user workstations and corporate physical and virtual servers, storage, cloud instances, and infrastructure • Contribute to improvement of administrative and operational processes • Perform administration and lifecycle management of hypervisors, automation and orchestration software, enterprise virtual Systems and networks utilizing multiple network management tools and applications • Ensuring that all systems are in compliance with industry standard IT security frameworks such as NIST Minimum Required Qualifications: • Bachelor's degree in Information Technology, Information Systems, Computer Science, or relevant field of Engineering • 5+ years of experience in a relevant technology field required Required skills: • Experience with imaging end user workstations • Experience with enterprise domain/active directory environment • Experience with ticketing systems • Experience interfacing directly with end users and troubleshooting end user issues both in-person and remotely • Extensive experience with Operating Systems (Mainly Windows and some Linux) configuration and administration • Experience working within Microsoft 365 environments • Basic network experience – understanding IP and subnetting • Demonstrated ability to shift from one project to another in an agile work environment • Ability to communicate technical approaches and details within small project teams, including team interaction and presentations • Ability to travel approximately 10% to remote offices around the US • Experience with cloud environments, such as Amazon Web Services and Microsoft Azure • Contribute to research, implementation, and management of new hardware and software solutions organization-wide Preferred skills: • BeyondTrust Remote Support solution • Zendesk ticketing system • Networking protocol experience (802.11, TCP, UDP, ICMP) • VMWare, AWS, Azure, SEC+, A+ certifications or equivalent is a plus • Group Policy Management • Familiarity with IT Compliance frameworks (NIST, ISO, etc…) Competencies: • Ability to create and employ requirements and specifications during discovery phase of corporate solutions. • Desire to stay current with industry trends and best practices • Excellence in technical oral and written communication with peers and non-technical cohorts • Be capable of working independently, but thrive in a team environment • Solid analytical abilities, coupled with a strong sense of ownership, urgency and drive • Ability to work in a fast-paced environment while maintaining established service-level agreements (SLAs) • Excellent time management skills EEO Statement: The organization is an Equal Opportunity employer.