El Ingeniero de Servicio GSC en General Motors proporciona soporte técnico especializado en diagnósticos y reparaciones de vehículos, actuando como punto de escalamiento para casos técnicos complejos. Esta posición está basada en Ciudad Empresarial, Santiago, Chile, y opera bajo un modelo de trabajo híbrido con 3 días presenciales por semana, incluyendo viajes locales e internacionales según las necesidades del negocio.
What You'll Do
- Provide vehicle diagnostic and repair support, acting as an escalation point for complex technical cases.
- Diagnose issues and direct repair solutions on customer vehicles to reduce vehicle repurchases and warranty costs.
- Support product problem resolution and provide territory management assistance.
- Deliver dealership service readiness feedback and support Techline products at GM Dealerships and authorized facilities, including selected GM Fleet accounts.
- Manage and analyze critical customer cases, focusing on commercial and legal solutions.
- Monitor and manage area KPIs aligned with annual planning objectives.
- Demonstrate and promote GM values and cultural behaviors, holding self and others accountable.
- Perform other related duties as assigned.
What We're Looking For
- Bachelor’s degree in Engineering.
- Minimum of 2 years of experience in similar roles.
- Intermediate proficiency in Microsoft Office.
- Intermediate English level (written and conversational).
- Valid driver’s license.
- Availability to travel locally approximately once per month (frequency may vary based on business needs).
- Availability to travel internationally up to twice per year (frequency may vary based on business needs).
- Availability to work in Ciudad Empresarial, Santiago, Chile, under a hybrid work model (3 days onsite per week).
Nice to Have
- Knowledge of data analysis tools, particularly Power BI.
Technical Stack
- Microsoft Office
- Power BI
Benefits & Compensation
- This job is not eligible for relocation benefits. Any relocation costs would be the responsibility of the selected candidate.
- Opportunities to all job seekers including individuals with disabilities.
- Reasonable accommodation available during job search or application process.
Work Mode
Hybrid role based in Ciudad Empresarial, Santiago, Chile, with 3 days onsite per week (Tuesday, Wednesday, and Thursday).
General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment.
