Supabase is hiring an Incident Manager to join our engineering operations team. You will own the company-wide incident response program, ensuring process adherence and driving continuous improvement to maintain uptime SLAs and enhance system resilience.
What You'll Do
- Own Supabase's end-to-end incident response process.
- Monitor, enforce, and evolve incident best practices across all teams.
- Detect patterns and coordinate proactive follow-up actions.
- Lead retrospectives and ensure action items are prioritized and completed.
- Work with engineering to maintain uptime SLA reporting per product.
- Define and improve metrics for responsiveness, recovery, and impact.
- Drive improvements in monitoring, alerting, and on-call rotations.
- Ensure incident tooling (incident.io, slack workflows, etc.) is configured and maintained.
- Serve as a point of escalation for high-severity incidents and join the Incident Commander on-call rotation.
- Mentor and coach teams on effective incident management practices.
- Partner with support and customer success to ensure clear external comms during incidents.
What We're Looking For
- 3+ years of experience in incident management, site reliability engineering, or technical program management.
- Have run or participated in on-call rotations and high-severity incident response.
- Have used tools like incident.io, Opsgenie, PagerDuty, Datadog On-call.
- Are comfortable creating structure under uncertainty and driving cross-functional alignment.
- Can facilitate calm, clear incident calls and write blameless retrospectives.
- Communicate clearly across both technical and non-technical audiences.
Nice to Have
- Prior experience in open-source or developer tools companies.
- Exposure to regulatory/compliance incident response (e.g., SOC2, GDPR).
- Experience running incident response programs in distributed teams.
- Have experience in async or globally distributed teams.
Technical Stack
- incident.io
- Opsgenie
- PagerDuty
- Datadog On-call
Team & Environment
You'll be joining a 120+ team member engineering operations team.
Benefits & Compensation
- Fully Remote work with WeWork membership or co-working allowance.
- ESOP (equity ownership) for every team member.
- Tech allowance for ideal work environment setup.
- 100% health insurance coverage for employees, 80% for dependents.
- Annual company off-site.
- Flexible, async work environment.
- Annual professional development/education allowance.
Work Mode
This is a fully remote, globally distributed role.
Supabase is an equal opportunity employer.
