About the Role
This role involves handling incoming calls from families seeking senior housing and care solutions, providing information, assessing needs, and guiding prospects toward appropriate services with empathy and professionalism.
Responsibilities
- Respond to incoming calls from individuals and families searching for senior living options
- Conduct needs assessments to understand client preferences and care requirements
- Provide accurate, tailored information about available care facilities and services
- Build trust through active listening and empathetic communication
- Guide potential clients through decision-making steps
- Maintain up-to-date knowledge of senior care options and industry trends
- Document interactions and client details in the CRM system
- Follow up with leads in a timely and professional manner
- Collaborate with team members to share insights and improve processes
- Meet performance goals related to call volume, conversion rates, and customer satisfaction
- Adhere to compliance and privacy standards when handling sensitive information
- Participate in training sessions and team meetings
- Escalate complex cases to appropriate support when necessary
- Use sales techniques to nurture leads and support placement success
- Prioritize client needs while aligning with service objectives
- Manage time effectively to ensure consistent availability
- Handle high call volumes with patience and professionalism
- Uphold a positive and supportive tone during all interactions
- Stay informed about changes in facility availability and regional offerings
- Contribute to a culture of accountability and continuous improvement
Compensation
Competitive hourly wage plus performance-based incentives
Work Arrangement
Remote, must be available during Eastern Time business hours
Team
Part of a dedicated customer-facing team focused on compassionate service and sales excellence
Why This Role Matters
Every conversation has the potential to reduce stress for families navigating difficult transitions. This role directly supports older adults and their loved ones by connecting them with safe, suitable living environments.
Work Environment
Fully remote position with structured support and resources. Team members use secure platforms for communication, training, and performance tracking. Regular check-ins ensure ongoing development and alignment.
Not available
