CVS Health / Oak Street Health is hiring an Inbound Patient Account Services Coordinator (Remote)

CVS Health is looking for an Inbound Patient Account Services Coordinator to be a dedicated advocate for patients, providing high-level customer service and resolving complex billing questions. You'll play a crucial role in helping patients navigate reimbursement processes to ensure timely billing for services.

What You'll Do

• Develop a deep understanding of CVS Specialty processes and their impact on a patient’s journey from order to reimbursement.
• Help patients navigate complex billing and reimbursement processes to assure efficient and timely billing.
• Build trusting relationships by engaging in meaningful and relevant conversations.
• Manage difficult or emotional situations, respond promptly, and demonstrate empathy and urgency.
• Accurately and consistently document each interaction in the appropriate Revenue Cycle system.
• Record, review, and take next steps to follow-up and resolve patient concerns.
• Gather and examine patient information to determine eligibility for payment plans.
• Meet call center metrics for call volume and call quality.
• Use technology to effectively liaison with other departments across CVS Specialty.
• Demonstrate an outgoing, enthusiastic, professional, and caring presence over the telephone.

What We're Looking For

• 6 months experience in healthcare billing, reimbursement, collections practices, and/or infusion services.
• Experience with computers, including 1+ years working with Microsoft Word, Outlook, and Excel.
• Effective written and verbal customer service skills.
• Ability to work independently and on a team.
• Ability to offer emotional support and empathy.
• Flexibility with work schedule to meet business needs, including 8-hour shifts from 8:00am – 8:00pm EST, Monday – Friday.
• Verifiable High-school diploma or GED.

Nice to Have

• 1 year experience in healthcare billing, collections practices, and/or infusion services.
• 1 year experience in pharmacy billing and reimbursement.

Technical Stack

• Microsoft Word
• Microsoft Outlook
• Microsoft Excel

Benefits & Compensation

• Compensation: $17.00 - $28.46 per hour
• Affordable medical plan options.
• 401(k) plan with matching company contributions.
• Employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Paid time off.
• Flexible work schedules.
• Family leave.
• Dependent care resources.
• Colleague assistance programs.
• Tuition assistance.
• Retiree medical access.

Work Mode

This is a fully remote position.

CVS Health is an equal opportunity employer. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.