CVS Health is hiring an Inbound/Outbound Queue Associate for a fully remote role within the American Health Holdings Medical Management Customer Service Department. This position operates in a fast-paced environment where delivering high-level customer service is essential to promote and support the quality effectiveness of healthcare services.
What You'll Do
- Manage inbound and outbound call center activities in a fast-paced medical management setting.
- Deliver high-level customer service to support the effectiveness of healthcare services.
- Perform data entry and navigate internal systems to coordinate service delivery.
- Participate effectively as part of a multi-disciplinary team.
What We're Looking For
- 1+ years of call center experience.
- 1+ years of medical or healthcare experience.
- 1+ years of data entry experience.
- A High School diploma or G.E.D.
Nice to Have
- 2-4 years’ experience as a medical assistant, office assistant, or in another medical role.
- Strong customer service skills to coordinate service delivery.
- Computer literacy to navigate internal and external computer systems.
- Ability to effectively participate in a multi-disciplinary team.
- Familiarity with basic medical terminology.
- Effective communication, telephonic, and organizational skills.
- High professionalism to interact with clients, internal departments, and vendors.
Benefits & Compensation
- Compensation: $17.00 - $34.15 per hour.
- Affordable medical plan options.
- 401(k) plan with matching company contributions.
- Employee stock purchase plan.
- No-cost wellness screenings, tobacco cessation, and weight management programs.
- No-cost confidential counseling and financial coaching.
- Paid time off and flexible work schedules.
- Family leave and dependent care resources.
- Colleague assistance programs.
- Tuition assistance.
- Retiree medical access.
Work Mode
This is a fully remote position.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
