Rockefeller Philanthropy Advisors is hiring an Implementation Specialist to lead the customer onboarding process for our healthcare technology solutions. In this role, you will manage and coordinate all phases of implementation, ensuring projects are completed on time while maintaining strong client relationships.
What You'll Do
- Partner with customers to develop and execute timely implementation plans that maximize satisfaction.
- Assess training needs and customize agendas and content for individual and group sessions.
- Identify, escalate, and resolve implementation challenges efficiently.
- Configure customer subscriptions, system settings, and software integrations.
- Document customer feature requests and communicate them to the product team.
- Maintain deep expertise of product offerings and continuously improve the onboarding experience.
- Deliver end-user training and build enthusiasm for the platform.
- Support the mission, vision, and core values through all interactions and tasks.
What We're Looking For
- Minimum of 2 years relevant experience.
- Strong verbal, written, and interpersonal communication skills.
- Customer service oriented with the ability to present complex ideas clearly and accessibly.
- Effective prioritization skills in a fast-paced, high-pressure environment.
- Strong analytical, problem-solving skills and technical aptitude with a willingness to learn new technologies.
- Detail-oriented and self-motivated to follow through on tasks independently.
- Proficiency with Microsoft Office Suite.
Nice to Have
- Salesforce experience.
Technical Stack
- Microsoft Office Suite.
Benefits & Compensation
- Competitive salary aligned with experience.
- Fully remote work opportunity with flexible scheduling during core business hours.
- Comprehensive training and professional development.
- Supportive work environment committed to innovation and client success.
- Opportunity to impact the healthcare industry positively through technology.
Work Mode
This is a fully remote position for candidates located in the United States.
Rockefeller Philanthropy Advisors is an equal opportunity employer.
