Benchling is looking for an Implementation Manager to work with customers from small biotech startups to the largest BioPharmas. You will develop a deep understanding of their R&D processes and roll out solutions that transform how their research teams work together. You will leverage your scientific background, project management skills, and product expertise to drive successful implementations from requirements analysis to onboarding.
What You'll Do
- Manage initial rollouts for new Benchling customers as well as expansion projects with new teams or for new processes at existing customers.
- Own implementation success from project kickoff to go-live, leveraging strong project management skills, scientific expertise, and deep product knowledge.
- Build and execute detailed project plans, own project activities, and work with other team members to ensure on-time, on-budget, high-quality deployments.
- Understand customers' scientific workflows and determine how Benchling can best be leveraged to meet their key business needs.
- Lead requirements and design workshops, perform data modeling & application configuration, develop test plans, guide UAT execution, train and onboard users.
- Act as a trusted advisor for customers, guiding them through the implementation ensuring they leverage and apply Benchling Best Practices.
- Understand and document customer pain points, advocate for them internally to influence product changes.
- Develop and optimize enterprise training programs including written and video collateral.
- Identify and work with sales on opportunities for account expansion post go-live.
What We're Looking For
- MS or Ph.D. in Molecular Biology, Biochemistry, Biotechnology, Immunology, Bioinformatics, Biological Engineering or a related field.
- At least 2 years of experience in a lab or research setting, ideally in antibody discovery or engineering.
- Strong communication skills to quickly and effectively connect with a range of stakeholders, including scientists, IT project leads, and executives.
- Self-starter with the ability to be successful in a startup environment.
- Curious, creative, and tenacious, excited to collaborate with customers and other Benchling teammates as a thought partner.
- Ability to travel up to 25% based on customer and project needs.
Nice to Have
- Experience using Benchling, especially if you’ve been a Benchling administrator.
- Software implementation experience, preferably with a SaaS software company.
Work Mode
This role operates on a hybrid work model.
Benchling welcomes everyone. We believe diversity enriches our team so we hire people with a wide range of identities, backgrounds, and experiences. We are an equal opportunity employer. That means we don’t discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We also consider for employment qualified applicants with arrest and conviction records, consistent with applicable federal, state and local law, including but not limited to the San Francisco Fair Chance Ordinance.
