Odyssey is looking for an Implementation Manager to ensure our platform provides clear, quantifiable value to customers and users. You'll be responsible for smooth, efficient implementations that exceed expectations, acting as the voice and advocate for the customer. This role blends strategic thinking, problem solving, project scoping, and relationship management.
What You'll Do
- Deploy the Odyssey platform to customers, ensuring successful completion of contractual requirements and go-live milestones.
- Become a trusted advisor to our State stakeholders.
- Lead meetings and project plans with State stakeholders to help shape the future of the Odyssey platform.
- Accomplish and exceed agreed-upon goals with customers to ensure contract renewals and positive case studies.
- Collaboratively partner with all Odyssey teams (engineering, finance, operations, customer support, and more) to provide value to your portfolio of customers.
- Work with the product team to help them understand customer pain points.
- Lead the development and execution of implementation timelines, both internally and externally.
- Ensure customers are deployed in a scalable, performant way.
- Be the day-to-day point of contact for existing customers, leading them through the deployment of Odyssey products and remaining with them throughout the period of performance.
- Bring back ground-truth reality from deployments and share these learnings with the rest of the company.
- Work cross-functionally with product, engineering, support, and leadership to ensure our platform provides maximum value and to help inform company strategy.
What We're Looking For
- A strong leader who can clearly communicate value proposition and vision.
- Highly organized with strong written and verbal communication skills.
- 3+ years of experience in an implementation or customer success role with responsibility for deploying an actual technology product.
- Experience working in an early-stage SaaS startup environment.
- Strong technical acumen; understands how to deploy technical systems and can be a trusted voice for high-level technical discussions.
- A high degree of empathy and ability to understand the perspective of our customers and end users.
- An owner mindset, strong sense of accountability, and creative problem-solving skills.
- A team player with a positive attitude, strong work ethic, and a commitment to continuous improvement.
- An analytical mindset with the ability to use SQL and/or advanced Excel techniques to investigate data.
- Applicants must be currently authorized to work in the United States on a full-time basis.
Nice to Have
- Prior military experience.
- Experience working with government agencies.
Team & Environment
You will report directly into Odyssey’s Head of Implementation, who will assign customers and help shape success criteria.
Benefits & Compensation
- Medical, Dental, and Vision plan(s)
- Health services
- Short term disability
- Unlimited PTO
- Compensation range: $130,000 - $160,000 depending on experience, interview performance, and location.
Odyssey is an equal opportunity employer. Reasonable accommodations are available upon request.
