EngFlow Inc. is hiring an Implementation Engineer to be the primary technical point of contact for our customers. You will guide them through trials, adoption, and ongoing use of our platform, ensuring seamless integration and optimization within their developer workflows.
What You'll Do
- Serve as the primary technical point of contact for trialing, new, and existing customers, offering guidance as they adopt and scale our platform.
- Troubleshoot, investigate, and resolve complex issues with build systems, integrations, and environments.
- Help customers optimize their use of EngFlow’s products and ensure smooth adoption within their developer workflows.
- Partner with Engineering to surface and track product bugs, performance regressions, and feature feedback from the field.
- Create and maintain internal and external documentation to improve future support and empower developers.
- Engage with the broader community via forums, Slack, GitHub, and conferences, representing EngFlow’s voice with empathy and technical clarity.
- Contribute to a culture of operational excellence through metrics, tooling improvements, and automation.
What We're Looking For
- 3+ years of experience in software development, technical support, SRE, or developer-facing roles.
- Strong understanding of developer workflows and build systems.
- Proficiency in at least one programming language (e.g., Go, C++, Java, Python, Rust, or JavaScript).
- Comfortable in a Linux/Unix environment with experience in tools like Docker, Terraform, or Kubernetes.
- Familiarity with at least one cloud provider (e.g., AWS, GCP, Azure, or OpenShift).
- Great communicator, able to explain complex technical concepts clearly in writing and on calls.
- Experience writing or contributing to technical documentation or internal knowledge bases.
- Customer-centric mindset with a passion for helping engineers solve tough problems.
Nice to Have
- Experience with Bazel or Buck/Buck2 is a big plus.
- Bonus: experience working with async communication and distributed teams.
Technical Stack
- Build Tools: Bazel, Buck/Buck2
- Languages: Go, C++, Java, Python, Rust, JavaScript
- Platform: Linux/Unix
- Infrastructure: Docker, Terraform, Kubernetes
- Cloud: AWS, GCP, Azure, OpenShift
Benefits & Compensation
- Comprehensive medical, dental, vision benefits
- 401k/pension
- Parental leave
- Generous vacation
- Fully remote team
- Team meetups several times a year at exciting destinations worldwide
- Fun team events (e.g., tastings, monthly games, escape rooms)
Work Mode
This is a fully remote position.
EngFlow Inc. values getting the work done and having fun while doing it.
