The Implementation Engineer will serve as the primary technical contact for customers during trials and ongoing use, supporting the integration and optimization of EngFlow's platform into their developer workflows. This role involves troubleshooting complex build system issues, collaborating with internal engineering teams, and contributing to documentation and community engagement to ensure a world-class customer experience.
What You'll Do
- Serve as the primary technical point of contact for trialing, new, and existing customers—offering guidance as they adopt and scale our platform.
- Troubleshoot, investigate, and resolve complex issues with build systems, integrations, and environments.
- Help customers optimize their use of EngFlow’s products and ensure smooth adoption within their developer workflows.
- Partner with Engineering to surface and track product bugs, performance regressions, and feature feedback from the field.
- Create and maintain internal and external documentation to improve future support and empower developers.
- Engage with the broader community via forums, Slack, GitHub, and conferences—representing EngFlow’s voice with empathy and technical clarity.
- Contribute to a culture of operational excellence through metrics, tooling improvements, and automation.
What We're Looking For
- 3+ years of experience in software development, technical support, SRE, or developer-facing roles.
- Strong understanding of developer workflows and build systems (experience with Bazel or Buck/Buck2 is a big plus).
- Proficiency in at least one programming language (e.g., Go, C++, Java, Python, Rust, or JavaScript).
- Comfortable in a Linux/Unix environment with experience in tools like Docker, Terraform, or Kubernetes.
- Familiarity with at least one cloud provider (e.g., AWS, GCP, Azure, or OpenShift).
- Great communicator—able to explain complex technical concepts clearly in writing and on calls.
- Experience writing or contributing to technical documentation or internal knowledge bases.
- Customer-centric mindset with a passion for helping engineers solve tough problems.
Nice to Have
- Bonus: experience working with async communication and distributed teams.
Technical Stack
- Bazel, Buck, Buck2, Go, C++, Java, Python, Rust, JavaScript, Linux, Unix, Docker, Terraform, Kubernetes, AWS, GCP, Azure, OpenShift
Benefits & Compensation
- Comprehensive medical benefits
- Dental benefits
- Vision benefits
- 401k/pension
- Parental leave
- Generous vacation
- Fully remote team
- Team meetups several times a year at exciting destinations throughout the world
- Chocolate tastings
- Whisky tastings
- Tea tastings
- Monthly team games
- Escape the room events
- Other fun team events
Work Mode
Fully remote role with team members across APAC; position supports global collaboration in a fully remote environment.
EngFlow is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
