Impilo is seeking a Patient Enrollment Specialist to play a key role in delivering a seamless and supportive onboarding experience for patients participating in our customers’ healthcare programs. In this position, you will be responsible for high-volume outreach and inbound communication, directly guiding patients through program enrollment, mobile app setup, and device onboarding.

What You'll Do

Handle a large volume of incoming and outgoing patient phone calls using the Five9 call platform for program enrollment.
Educate patients on program benefits, available services, and next steps for participation.
Guide patients through downloading, installing, and setting up the organization’s mobile application or patient portal.
Troubleshoot basic technical issues related to app access, account setup, and password recovery.
Log all call interactions, enrollment statuses, order placements, and escalations.
Utilize Impilo’s proprietary platform for patient information, documentation of call outcomes, and placing and tracking orders.
Confirm order details with patients to ensure accuracy and compliance with program guidelines.
Track orders from initiation to delivery and proactively communicate status updates to patients.
Schedule and conduct patient setup calls for devices, services, or treatments.
Provide clear, step-by-step instructions for proper use of devices or services.
Capture feedback during setup calls to improve patient engagement and identify potential barriers.
Partner with operations and technical support teams to resolve patient issues quickly.
Contribute to process improvement initiatives for enhancing patient experience and operational efficiency.

What We're Looking For

Empathetic, patient-focused communication skills to ensure a positive experience.
Comfort navigating a laptop computer.
A quiet work environment suitable for phone calls.
A stable internet connection on a private network.
The ability to sit for long periods of time.
Frequent use of hands and fingers for typing, phone use, and operating a computer.
Ability to visually review documents and content on a computer screen.