This role supports senior consultants and managers in delivering seamless immigration services through a blend of process-driven workflows and digital tools. As part of a technology-forward team, the consultant ensures accurate preparation and timely submission of visa applications, with a focus on Schengen and global mobility cases.
Key Responsibilities
- Monitor and respond to client inquiries through a centralized communication channel, ensuring timely and accurate replies within defined service standards
- Follow established digital workflows to maintain efficiency and consistency across case processing
- Update and manage applications within integrated technology platforms, meeting all service-level benchmarks
- Deliver clear, professional communication via email and phone, providing clients with reliable guidance on visa requirements
- Identify potential service challenges and escalate appropriately to supervisors or senior staff
- Ensure accurate and timely invoicing for assigned cases
- Maintain comprehensive knowledge of internal systems, policies, and procedural frameworks to support accurate case resolution
- Assist in training and mentoring junior team members as directed by leadership
- Support resolution of increasingly complex cases under supervision
Qualifications and Skills
Candidates must have prior experience processing Schengen visa applications and a proven track record in client-facing roles. Strong independent research skills are essential for resolving unique or non-routine cases. The ability to follow direction from senior staff, manage competing deadlines, and communicate clearly—both verbally and in writing—is critical. Fluency in English and Turkish is preferred.
Work Environment
This position is based in Istanbul, Turkey, with remote flexibility. The team operates within a forward-thinking, inclusive culture that values global mobility, social responsibility, and innovation. The organization supports employee well-being, sustainability, and pro bono engagement through dedicated initiatives.
Equal Opportunity
The firm is committed to equal employment opportunity, regardless of race, ethnicity, gender, age, religion, disability, sexual orientation, gender identity, or intersex status. Employment offers are subject to successful completion of identity verification, work authorization checks, and permitted background screenings.
