Responsibilities
- Respond to team member inquiries with clarity, empathy, and a solutions-oriented approach, escalating complex cases as needed.
- Prepare reports, documentation, and internal communications for the HR department.
- Conduct employment background checks and reference verifications via email.
- Maintain accurate records, files, and data across multiple systems.
- Support general HR administration including data entry, auditing, verification, and report distribution.
- Assist with ongoing HR projects and take on new responsibilities as the department expands.
- Coordinate the full team member lifecycle including onboarding, offboarding, status changes, and internal transitions.
- Manage access, accounts, and updates across systems such as Google Workspace, BambooHR, and other internal tools.
- Support IT-related tasks such as creating accounts, updating permissions, and ensuring new hires have necessary tools on day one.
- Create, update, and maintain SOPs, checklists, and process documentation to ensure clarity and consistency in HR operations.
- Participate actively in recruitment including coordinating interviews, learning the full hiring process, and conducting interviews as you grow in the role.
- Develop skills across a wide range of HR functions including administration, systems, onboarding, offboarding, compliance, and people operations, with exposure to over 600 processes and tools.
- Play an active role in shaping workplace culture by creating initiatives that support team member growth and foster a positive, collaborative environment.
- Perform other duties as assigned.
Requirements
- 2–3 years of administrative experience in HR, operations, hospitality, event coordination, or a role requiring high organization and multitasking (HR experience is an asset but not required).
- Ability to manage multiple tasks, shifting priorities, and unexpected changes while staying calm and solution-oriented.
- Passion for HR, people operations, and creating a positive employee experience.
- Proven ability to handle sensitive and highly confidential information.
- Strong data entry skills (minimum 50 wpm) and high accuracy.
- Proficiency with PC tools and MS Office applications.
- Extremely detail-oriented, organized, and proactive; loves structure but adapts quickly to change.
- Strong written and verbal communication skills with a client-first and service-oriented mindset.
- Ability to work independently and collaboratively in a fast-paced, results-driven environment.
- Tech-savvy, analytical, and comfortable learning new systems or tools.
- Excellent time management and problem-solving skills.
- Fluent in English (spoken and written); a second language is an asset.
Nice to Have
- A degree or diploma related to the role is considered an asset.
- A second language is an asset.
Benefits
- A fully remote position.
- Exciting and dynamic environment with a great leadership team.
- Comprehensive training program and regular performance reviews to facilitate your success.
- Competitive compensation based on experience and proven abilities.
- Great referral programs with incentives and bonuses.
- Unbelievable product discounts when you use our products for your own business.
- A global workforce of multicultural and talented colleagues.
- A close-knit operation with amazing growth opportunities for your personal development.
- A high-growth SaaS technology company publicly traded on the TSX Venture Exchange.
- Corporate headquarters in beautiful Vancouver, British Columbia, Canada.
Compensation
Competitive compensation based on experience and proven abilities.
Work Arrangement
Remote (Worldwide)
Team
A high-growth SaaS technology company publicly traded on the TSX Venture Exchange with a global workforce of multicultural and talented colleagues.
GREAT REASONS TO APPLY FOR THIS ROLE
- A fully remote position.
- Exciting and dynamic environment with a great leadership team.
- Comprehensive training program and regular performance reviews to facilitate your success.
- Competitive compensation based on experience and proven abilities.
- Great referral programs with incentives and bonuses.
- Unbelievable product discounts when you use our products for your own business.
- A global workforce of multicultural and talented colleagues.
- A close-knit operation with amazing growth opportunities for your personal development.
- A high-growth SaaS technology company publicly traded on the TSX Venture Exchange.
- Corporate headquarters in beautiful Vancouver, British Columbia, Canada.
ABOUT US
Founded in 2009, Wishpond is a rapidly growing technology company providing digital marketing solutions targeted at small businesses. The cloud-based platform includes landing pages, social promotions, website pop-ups, online forms, and lead activity tracking. Wishpond has a dedicated team of professional project managers, designers, copywriters, and developers who provide marketing services tailored to our individual clients. Wishpond serves over 3,000 customers in various industries and sizes, from startups to large Fortune 500 companies. Wishpond has a rapidly growing global headcount and continues to hire dedicated and qualified employees and contractors who have what it takes to scale a successful software company. To learn more about Wishpond Technologies, please visit our website or any of our social media platforms: Website: www.wishpond.com Instagram: @wishpondofficial Twitter: Wishpond YouTube: Thewishpond LinkedIn: Wishpond
APPLICATION PROCESS
If you are interested in applying for this exciting opportunity, please provide an updated resume IN ENGLISH (PDF or Word formats only), quoting the position title in the subject line of your cover letter. Wishpond Technologies is an equal-opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture that does not discriminate on the basis of disability, status or any other basis protected under legislation. We thank all applicants in advance for their interest in this position; however, due to the volume of applications we receive, we are unable to respond to phone, email or agency inquiries.
Other
- This is a 100% remote position, and the individual could be based anywhere outside of Canada.
- Given the nature of this role, it is expected that the successful candidate will provide their own workstation, computer, and headset and have a fast and reliable internet connection. Certain roles will be required to utilize and or download company-approved software.
- The individual must be prepared to work standard business hours in the Pacific Time Zone.
- Due to the nature of this role, we may verify backgrounds, including conducting employment references, criminal records, and credit checks.
- Once hired, the successful candidate must provide a governmental photo ID and proof of residential address as part of the onboarding process.
- The business language used in this position is English, so please ensure your resume is in English, as well as your answers to any of the questions we have included as part of the application process.
- Please note that this position is expected to work an 8-hour day shift (Pacific Time Zone, GMT-8).
