Responsibilities
- Manage reports and keys all related to Housekeeping Department.
- Handle all procedures related to Housekeeping Departments.
- Coordinate with other departments regarding guest requests and outside company and supplier for the requisition.
- Control of guest supplies, guest stationery and expenses for Housekeeping office.
- To coordinate with all departments concerned in anyway to maintain and provide the high standard of service.
- To answer guest’s call, fill up the forms, control of Lost & Found records and the other administrating.
- To ensure the smooth operation of room available for the guest.
- To keep daily reports correctly, requisition book, time sheet, staff absent and monthly reports.
- To organize correctly file, memos and forms.
- Controls computer on returning rooms as quickly as possible.
- Works in close cooperation with all supervisor internal departments.
- Keeps all records of Housekeeping department.
- Does typing and paperwork for the Executive Housekeeper and his assistant.
- Maintain ample stock of all guest supplies, guest stationery and all stationery used in the office.
- Prepare end of the month reports.
- Answers the telephone and tales down all guest calls.
- Keep records on attendance of Housekeeping staff.
- Ensure the cleanliness of Housekeeping office, store and office’s equipment.
- Control all keys in Housekeeping department.
- Control and maintain Lost & Found store and ensure that all items in the records still kept in the store.
- Keep record for all incoming and outgoing memos.
- Any other duties assigned by the Housekeeping Manager.
- Prepare the Housekeeping requisition storeroom.
- Maintain all hotel records and forms.
- Has knowledge of computer and knows how to use.
- Has knowledge of files keeping and knows how to handle.
- Has to know product knowledge of the hotel.
- Ensure a smooth operation to prevent and avoid any complains.
- Must be always in good communication with other departments.
- Screen all complaints and handle quickly by call Assistant Manager or Supervisor to take action.
- To keep good rapport and good relationship with superior and all staff.
- Follow rules and regulations and hotel policies.
- To implements the training programs at all items.
- Coordinate with the Training department to arrange Housekeeping training schedule and follow up to the Training Department.
- Keep good relationship with her colleagues and ensure good communication with all staff.
Requirements
- Has knowledge of computer and knows how to use.
- Has knowledge of files keeping and knows how to handle.
- Has to know product knowledge of the hotel.
Work Arrangement
On-site
