Ochsner Health is hiring a Home Infusion Remote Medication Access Specialist to support our providers and ensure patients can successfully access and adhere to their prescribed therapies. You will play a critical role in managing medication compliance, navigating financial support and authorization processes, and maintaining accurate medication histories within our electronic health record system.
What You'll Do
- Process patient on-boarding for home infusion services.
- Coordinate with providers and patients to assess eligibility for financial support programs.
- Navigate the complete medication authorization process.
- Obtain and clarify patients' home and chronic medication lists.
- Use the EHR to input and maintain accurate patient medication lists.
- Communicate discrepancies identified during medication history reviews with the pharmacist and clarify details with patients and prescribers.
- Collect patients’ prescription benefit information.
- Direct patient or family questions outside the medication history scope to the appropriate care team members.
- Provide high-quality customer service to patients, family members, and the care team.
- Document all findings comprehensively in the EHR for seamless provider collaboration.
- Adapt communication and approach to specific patient populations with respect for privacy and individual needs.
What We're Looking For
- High School Diploma or equivalent.
- 2 years of experience as a pharmacy technician, in medical intake, or as a healthcare employee working directly with medications.
- Medication Therapy Management Certification from the Pharmacy Technician Certification Board (PTCB) OR a Medication History Certificate from ASHP, which must be obtained within 6 months of hire.
Nice to Have
- Experience working with insurance companies to process medication authorizations.
- Experience working within outpatient clinics and processing medication refill requests.
- Direct experience taking patient medication histories.
Technical Stack
- Electronic health record (EHR) systems
- Standard pharmacy and office equipment
Work Mode
This is a fully remote position.
Ochsner is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any legally protected class, including protected veterans and individuals with disabilities.
