Responsibilities
- Guide families and clients through their first conversations about in-home, non-medical care
- Connect with potential clients primarily by phone, but also through email, chat, and text to understand their needs
- Explain how Home Instead can help clients age well at home
- Manage a steady flow of inbound and outbound calls with potential clients and their families
- Listen deeply to client needs and match them to the right care solutions
- Clearly communicate services, ask for commitment, and schedule follow-up consultations
- Meet or exceed individual and team sales metrics, including call volume, conversion rates, and quality standards
- Use CRM tools such as Salesforce to track activity and follow up consistently
Requirements
- 3+ years of phone-based sales or customer service experience (inbound and outbound)
- Bachelor’s degree or equivalent professional experience
- Experience in a high-volume call center environment
- Ability to thrive in a metrics-driven environment and be motivated by meeting goals and earning incentives
- Empathetic communicator who can balance compassion with confident sales execution
- Experience working remotely, managing time effectively, and staying connected to a virtual team
Nice to Have
- Experience in home care, healthcare, or senior services
Benefits
- Tiered monthly bonus structure based on achievement of monthly sales targets (starting at $300 for 100% target achievement)
- Equity
- 401K with up to a 4% match
- Medical, dental, and vision coverage including zero cost plans for employees
- Short Term Disability, Long Term Disability, and Life Insurance fully employer paid
- Voluntary additional Life Insurance option
- Generous time off program
- Employee Assistance Program
- Mental health benefits
- Wellness program
- Discount program
Team
Structure: Team members work one set schedule and every fourth weekend (Saturday and Sunday) as part of a regular rotation.. Reports to: Sales Manager
Additional Information
- Evening and weekend availability is required
- Mandatory initial three-week training period: Monday through Friday, 9:00 am–5:00 pm Central Time
- Training is conducted virtually and requires active on-camera participation
- Next onboarding class begins Monday, February 2nd
- This is a performance-driven role with daily outreach and conversion goals
- Typically 80-95 calls per day
