Point72 is hiring a Helpdesk Support Engineer 1 to deliver exceptional remote customer service and technical support to our employees. In this role, you will be a key part of our Technology Infrastructure team, diagnosing issues and empowering users to work effectively.
What You'll Do
- Deliver outstanding remote customer service and technical support to Point72 employees.
- Utilize Jira Service Management to document and track all incidents, problems, and requests.
- Diagnose and resolve technology issues efficiently, providing clear guidance and advice.
- Engage and escalate complex issues to other support and engineering teams as necessary.
- Manage and prioritize support requests using ticket tracking platform.
- Educate and empower users through self-service portals and training on new technologies and processes.
- Create and maintain knowledge-based articles for common issues and solutions.
- Collaborate with local and off-site technology service providers to enhance service delivery.
- Provide written documentation, updates, and root cause analysis on technology issues to management as required.
- Create knowledge-based articles for newly discovered issues.
What We're Looking For
- Minimum 4 years of experience in client service, desktop support, or technical support roles.
- Bachelor’s degree in technology, computer science, or a related discipline.
- Proficiency in troubleshooting Microsoft Windows and Apple MacBook systems and Microsoft Office tools.
- Familiarity with market data and electronic trading platforms such as Bloomberg and Neovest.
- Ability to work independently and collaboratively within a global team, maintaining composure in high-pressure environments.
- Commitment to the highest ethical standards.
Nice to Have
- Strong scripting and automation skills using tools like PowerShell and Splunk are advantageous.
Technical Stack
- Microsoft Windows, Apple MacBook, Microsoft Office
- Bloomberg, Neovest
- PowerShell, Splunk, Jira Service Management
Team & Environment
You will be part of the Technology Infrastructure team, collaborating with local and off-site technology service providers and other support and engineering teams. Point72 cultivates an investor-led culture committed to people’s long-term growth, encourages professional development and bringing innovative ideas, and focuses on innovation in a fast-paced, dynamic, and collaborative working environment.
Work Mode
This is an on-site position located in Bengaluru, India.



