Point72 is hiring a Helpdesk Support Engineer 1 to deliver exceptional remote customer service and technical support to our employees. In this role, you will be a key part of our Technology Infrastructure team, diagnosing issues and empowering users to work effectively.

What You'll Do

Deliver outstanding remote customer service and technical support to Point72 employees.
Utilize Jira Service Management to document and track all incidents, problems, and requests.
Diagnose and resolve technology issues efficiently, providing clear guidance and advice.
Engage and escalate complex issues to other support and engineering teams as necessary.
Manage and prioritize support requests using ticket tracking platform.
Educate and empower users through self-service portals and training on new technologies and processes.
Create and maintain knowledge-based articles for common issues and solutions.
Collaborate with local and off-site technology service providers to enhance service delivery.
Provide written documentation, updates, and root cause analysis on technology issues to management as required.
Create knowledge-based articles for newly discovered issues.

What We're Looking For

Minimum 4 years of experience in client service, desktop support, or technical support roles.
Bachelor’s degree in technology, computer science, or a related discipline.
Proficiency in troubleshooting Microsoft Windows and Apple MacBook systems and Microsoft Office tools.
Familiarity with market data and electronic trading platforms such as Bloomberg and Neovest.
Ability to work independently and collaboratively within a global team, maintaining composure in high-pressure environments.
Commitment to the highest ethical standards.

Nice to Have

Strong scripting and automation skills using tools like PowerShell and Splunk are advantageous.

Technical Stack

Microsoft Windows, Apple MacBook, Microsoft Office
Bloomberg, Neovest
PowerShell, Splunk, Jira Service Management

Team & Environment

You will be part of the Technology Infrastructure team, collaborating with local and off-site technology service providers and other support and engineering teams. Point72 cultivates an investor-led culture committed to people’s long-term growth, encourages professional development and bringing innovative ideas, and focuses on innovation in a fast-paced, dynamic, and collaborative working environment.