About the Role
This role involves managing patient interactions, resolving service issues, and ensuring accurate information is shared between patients and healthcare providers through phone, email, and digital systems.
Responsibilities
- Respond to patient inquiries via phone and email
- Verify insurance and coverage details accurately
- Update patient records in compliance with privacy standards
- Assist with appointment scheduling and coordination
- Escalate complex cases to appropriate departments
- Process forms and documentation promptly
- Maintain up-to-date knowledge of healthcare policies
- Provide clear explanations of billing procedures
- Support enrollment in healthcare programs
- Follow up on unresolved service requests
- Ensure timely communication with medical offices
- Adhere to data security and confidentiality rules
- Navigate electronic health record systems efficiently
- Resolve discrepancies in patient accounts
- Coordinate with insurance representatives
- Track service tickets to resolution
- Document interactions in customer management software
- Meet performance metrics for response times
- Participate in team training sessions
- Identify recurring issues and suggest improvements
- Handle sensitive information with discretion
- Support patients with limited English proficiency
- Maintain consistent attendance and punctuality
- Adapt to changing healthcare regulations
- Use scripts and guidelines to ensure accuracy
Compensation
Competitive hourly wage with benefits package
Work Arrangement
Hybrid remote and office setup
Team
Part of a mid-sized healthcare support team
Work Schedule
- Full-time position with standard business hours
- Some evening or weekend shifts may be required
- Schedule posted weekly in advance
Training Period
- Initial onboarding lasts approximately three weeks
- Includes system access and policy training
- Shadowing experienced team members
Not available for this position
