Performant Recovery, Inc. is hiring a Healthcare Customer Service Specialist II to serve as the primary contact for healthcare providers. You'll join a team dedicated to delivering professional, accurate, and timely responses to all provider inquiries.
What You'll Do
- Maintain current knowledge of all contract requirements and objectives.
- Develop professional working relationships with colleagues, healthcare providers, and clients.
- Take inbound calls from providers to answer questions and resolve complex issues.
- Make outbound calls to healthcare providers to confirm receipt of records requests.
- Respond to assigned written communications from providers timely and accurately.
- Educate providers on proper process protocols and their appeal rights.
- Establish contacts and perform research to validate provider information.
- Conduct critical due diligence follow-ups if additional research is required.
- Enter and update all contact and activity information into tracking logs and the audit platform.
- Research and route internal and external communications to the appropriate person or department.
- Notify management of escalated issues, legal action, government intervention, or process improvement suggestions.
What We're Looking For
- At least two years of experience in a call center or customer service position.
- High School diploma or GED.
- Must maintain HIPAA Certification.
Nice to Have
- At least one year of claims processing or billing experience.
- Knowledge of healthcare and insurance terminology.
Technical Stack
- Excel
Team & Environment
You will work within a team environment.
Benefits & Compensation
- Compensation: $19.02 per hour.
- Medical, dental, and vision insurance.
- HSA and FSA options.
- Life insurance coverage.
- 401(k) savings plans.
- Family and parental leave.
- Paid holidays.
- Paid time off annually.
Work Mode
This position follows a hybrid work model.
