Nngroup is looking for a Health & Life Claims Handler to join our team in Bucharest. In this role, you will actively contribute to the company's future by ensuring fast and correct processing of health insurance claims according to policy terms, working within a culture where people come first.

What You'll Do

Manage and process health insurance claims ensuring fast and correct results according to policy terms.
Verify medical documentation and its compliance with insurance policies.
Communicate with clients, healthcare providers, and other involved partners.
Provide support in resolving complaints and offering necessary support to clients.
Update and maintain the database with information on claim files.
Communicate with team members, suppliers, or internal teams to resolve questions and provide solutions to clients.
Respond to calls, emails, and digital messages with empathy and professionalism.
Maintain correct documentation and efficiently manage your workload.
Escalate complex cases, potential fraud, or complaints to the appropriate teams.
Contribute to improving processes and help shape the future of our claims management operations.

What We're Looking For

High attention to detail.
Critical thinking and problem-solving skills.
Minimum 2 years of experience in claims management.
Excellent written and verbal communication skills.
Ability to manage workload both independently and in a team.
Communicate with empathy, clarity, and impact.
Work well in a team and support others.
Proactively identify improvement opportunities and take initiative.

Benefits & Compensation

Compensation: 7,323 - 10,461 RON gross monthly.
Safety Plus: Life and health insurance, plus group surgical insurance.
Health & Wellbeing: Flexible benefits package, which may include private medical, dental, surgical insurance, life insurance, and optional pension.
Flexibility for your lifestyle: Hybrid work schedule, flexible hours.
Work from where you feel inspired: Up to 60 days/year remote work from abroad.
Time for yourself: Up to 27 days of vacation depending on seniority, plus days off for unforeseen personal events.
Relaxation at the office: On-site massage and fresh fruit.
Modern office: In a quiet and central area of Bucharest, near the subway.
Extra smart benefits: Bookster and HILIO (ex-ATLAS) subscriptions.
Professional growth: Access to development programs tailored to your needs.

Work Mode

This is a hybrid position based in Bucharest, Romania, offering flexible hours and the option to work remotely from abroad up to 60 days per year.

NN ensures equal opportunities and fair rewards for all employees, regardless of age, race, religion, gender, sexual orientation, or disability.