NTT DATA Business Solutions North America is hiring a Head of SAP Application Management Services to lead and scale our US Managed Services business. You will own the strategy, financial performance, and innovation roadmap for our SAP AMS portfolio, driving growth and operational excellence across a global delivery model.
What You'll Do
- Define and execute the US AMS growth strategy aligned with global Managed Services objectives.
- Expand recurring revenue through renewals, cross-sell, upsell, and new solution innovation.
- Partner with Sales and Pre-Sales to shape competitive, scalable, and differentiated AMS offerings.
- Position the company as a market leader in SAP Managed Services through thought leadership and executive client engagement.
- Lead full P&L accountability for the US AMS business, including revenue growth, margin optimization, and forecast accuracy.
- Ensure profitable solution design and disciplined commercial governance.
- Optimize subcontractor and global delivery cost structures to drive sustainable margin expansion.
- Manage contractual risk and executive-level negotiations.
- Oversee high-quality SAP AMS delivery across US and global delivery centers.
- Establish standardized KPIs, governance frameworks, and ITIL-aligned service management processes.
- Drive operational scalability, automation, and performance optimization.
- Ensure client satisfaction through proactive value realization and executive-level engagement.
- Ensure AMS services fully align with SAP RISE operating models and entitlement structures.
- Drive awareness and optimization of SAP RISE entitlements, including SAP Business AI, SAP Business Technology Platform, and SAP Signavio.
- Partner with Cloud and Consulting teams to identify opportunities for BTP-enabled extensions, integrations, and automation.
- Leverage Signavio insights to support continuous process improvement, business transformation, and value realization initiatives.
- Embed RISE entitlement advisory into QBRs and account planning to enhance client adoption and retention.
- Position AMS as a value realization engine beyond traditional support services.
- Identify and deploy AI-driven capabilities to enhance SAP AMS delivery, including intelligent automation, predictive analytics, and GenAI-enabled support operations.
- Collaborate across the organization to integrate AI-powered services into go-to-market offerings.
- Improve internal efficiency, service responsiveness, and margin performance through automation and advanced analytics.
- Position AI-enabled AMS as a strategic differentiator in the SAP services market.
- Build and inspire high-performance teams.
Technical Stack
- SAP
- RISE with SAP
- SAP Business Technology Platform (BTP)
- SAP Business AI
- SAP Signavio
- AI/GenAI
Team & Environment
You will oversee a global delivery model with centers in India, Brazil, Romania, and through strategic partners.
NTT DATA Business Solutions North America is an equal opportunity employer.
