HERMES MAROQUINERIE-SELLERIE (HMS) seeks a Head of Retail Concepts Development / Visual Merchandising & POS Materials to define the in-store customer journey. You will be responsible for translating our retail vision into tangible, inspiring, and functional spaces and tools across our global network. This role sits within the Commercial Direction / Retail Activities of the Hermès Group and reports to the Group Visual Merchandising Director.
What You'll Do
- Design and deploy Retail Concepts, product displays, and service spaces to create a unique customer experience.
- Lead Retail Concepts development projects from initial brief through to final validation in close collaboration with the RDAI agency.
- Analyze existing concepts and collaborate with Métiers & Subsidiaries to identify evolution needs.
- Support Subsidiaries in implementing new Retail Concepts and Service Spaces for store openings and renovations.
- Create and regularly update Retail Concepts Bibles and user guides.
- Manage projects for developing POS materials and sales/service tools, briefing external designers and overseeing prototyping.
- Coordinate with the General Purchasing Department on technical specifications, calls for tender, and production follow-up.
- Ensure wide deployment and proper implementation of new concepts across the store network.
- Integrate CSR principles into all projects, focusing on material choices and eco-design.
- Conduct competitive intelligence and monitor Retail Design evolutions to keep our approaches relevant and singular.
- Communicate project progress internally and animate the VM & Real Estate Subsidiaries community.
What We're Looking For
- A degree from an Interior Architecture School (e.g., ENSA Paris, ESAG Penninghen, Ecole Boulle, Camondo).
- Minimum 5 years of experience in VM project management or interior architecture within the retail sector.
- Mastery of Adobe Suite (Photoshop, InDesign, Illustrator), AutoCAD, 3D modeling software (SketchUp Pro, Rhino, 3ds Max, Cinema 4D), and rendering tools (V-Ray, Enscape, Keyshot).
- Strong retail culture with a customer-oriented mindset.
- Excellent interpersonal skills and team spirit to unite multidisciplinary stakeholders.
- Fluent English for daily use within the VM team.
Nice to Have
- Familiarity with Microsoft Office Pack (PowerPoint, Teams, Excel, Outlook).
Technical Stack
- Adobe: Photoshop, InDesign, Illustrator
- CAD & 3D: AutoCAD, SketchUp Pro, Rhino, 3ds Max, Cinema 4D
- Rendering: V-Ray, Enscape, Keyshot
- Microsoft: PowerPoint, Teams, Excel, Outlook
Team & Environment
This role is part of the Commercial Direction / Retail Activities of the Hermès Group. You will report directly to the Group Visual Merchandising Director.
