RS Group is looking for a Head of GSBS Planning & Performance Reporting to lead operational insights and data-driven management within our Global Shared Business Services (GSBS). You will embed Operational Excellence, provide real-time insights to drive productivity, and be a key member of the GSBS Global Development Leadership Team.
What You'll Do
- Manage daily, weekly, and monthly reporting requirements, ensuring consistent definitions, benchmarks, and cadence.
- Deliver monthly and quarterly business review reporting to senior executives and provide analytical insight for performance forums.
- Oversee workload planning, forecasting, capacity, and real-time management for operational teams.
- Drive data-led insights, trend analysis, and process mining to enhance performance management.
- Build strong stakeholder partnerships across regions to support process strategy, adoption, and standardisation.
- Coach and develop the team to enhance reporting capability and drive continuous improvement.
What We're Looking For
- Proven leadership experience within global, fast-paced, transactional service environments.
- Strong analytical capability, including statistics, trend analysis, data interpretation, and handling large datasets.
- Deep understanding of GSBS processes (Order to Cash, Procure to Pay, Record to Report).
- Ability to influence, partner, and communicate effectively with senior leaders across regions.
- Passion for Operational Excellence with experience coaching teams and driving continuous improvement.
- Ability to operate within challenging timelines to deliver data-led insights.
- High levels of adaptability, commercial awareness, and hands-on problem-solving ability.
Team & Environment
You will be a member of the GSBS Global Development Leadership Team, partnering closely with regional stakeholders to drive performance and standardisation.
Benefits & Compensation
- Financial: Pension/retirement plans; life assurance; salary finance (payroll deduction loan scheme).
- Wellbeing: Medical plans; health screening; critical illness and disability insurance; holiday/paid time off; employee assistance programme; discounted gym/health club membership.
- Lifestyle: Transportation assistance schemes (e.g., cycle to work, travel loans, car leasing); onsite catering/lunch vouchers; retail discounts.
- Spotlight: Global recognition programme.
Work Mode
This is a hybrid position. You can be based at our offices in Corby, London, or Manchester.
RS Group is an equal opportunity employer.
