Switchboard Hiring is hiring a Head of Customer Success and Onboarding to lead provider success for our Series A healthcare marketplace startup revolutionizing the clear aligner market. As the first person in this role, you will own the complete provider journey across a dual-sided marketplace of general dentists and orthodontists, designing, leading, and scaling all post-sale initiatives from hundreds to thousands of practice locations.
What You'll Do
- Establish clear onboarding processes that drive faster time-to-value for new providers.
- Implement systematic provider health monitoring to reduce reactive support issues.
- Architect AI-powered, self-service onboarding modules for rapid provider activation.
- Design the complete provider journey to ensure consistent 5-star experiences across both provider types.
- Serve as executive-level contact for key practices, offering actionable business and clinical insights.
- Build analytics and feedback loops to identify growth opportunities for each practice.
- Collaborate with product, engineering, and operations teams to establish KPIs and reporting systems.
- Drive expansion initiatives including feature adoption and long-term value maximization.
What We're Looking For
- 7+ years of experience working IN a dental practice as a Lead Hygienist, Office Manager, or Dentist/Practice Owner.
- Deep understanding of how dental practices actually operate.
- Demonstrated track record implementing dental technology post-sale at a tech startup that sold into dental practices.
- Experience leveraging modern AI tools and a passion for AI technology.
- Multiple examples of driving outsized measurable impact in an organization.
- Thrive in organized chaos while constantly optimizing experiences with data-driven insights.
Nice to Have
- Slight preference for candidates based in SF or Austin.
- Actively posting thought leadership on LinkedIn or adjacent platforms.
Technical Stack
- AI-powered tools
Team & Environment
You'll join a 20-person remote team and report directly to Senior Leadership. Our culture is built on startup velocity with operational excellence, where every leader has a GM mentality and owns outcomes end-to-end.
Benefits & Compensation
- Compensation: $145K - $165K + Highly Competitive Equity
- Health, Dental, Vision & Mental Health Coverage
- 401(k)
- Flexible PTO
- Quarterly Team Off-sites
Work Mode
This is a remote position open to candidates based in the US.
We are an equal opportunity employer committed to building a diverse and inclusive team that shares our drive to fundamentally change lives through better healthcare access.
