vCluster Labs is hiring a Head of Customer Engineering

vCluster Labs is hiring a Head of Customer Engineering to bridge the gap between technical innovation, solution engineering, and customer success. You will own the technical strategy for the entire customer lifecycle, leading the global team through pre-sales and post-sales engagements to ensure enterprise customers succeed with Kubernetes virtualization.

What You'll Do

• Build, lead, and scale a high-performing global team of Solutions Engineers and Technical Account Managers responsible for driving technical wins and long-term adoption.
• Oversee and optimize the Proof of Value (POV) process, ensuring clear success criteria and well-defined timelines for prospective customers.
• Own the post-sales technical relationship, guiding customers through implementation and ensuring retention by driving value realization while identifying expansion opportunities.
• Act as the technical voice of the customer, providing critical feedback to Product and Engineering teams to influence the roadmap.
• Serve as the primary technical escalation point for key accounts and engage directly with platform architects and tech leaders.

What We're Looking For

• Strong technical depth in Kubernetes, container orchestration, and cloud-native infrastructure.
• Proven experience managing both pre-sales (Solution Engineering) and post-sales (TAM/Customer Success) functions.
• Track record of successful POV conversion, customer retention and account expansion.
• Led technical customer-facing teams in a high-growth startup or SaaS environment.
• Capable of defining high-level strategy while remaining hands-on enough to dive into feature configurations and architecture diagrams.
• Effectively articulate complex technical concepts to a variety of audiences, from platform engineers to C-level executives.

Nice to Have

• Experience working with open-source commercialization or developer tooling products.
• Experience with on-premise or self-hosted infrastructure software like vSphere or Terraform Enterprise.
• Background in Platform Engineering or experience building internal developer platforms (IDPs).
• Previous experience working with widespread distributed teams in a remote-first environment.

Technical Stack

• Kubernetes
• Container orchestration
• Cloud-native infrastructure

Team & Environment

You will lead a global technical team of Solutions Engineers and Technical Account Managers.

Benefits & Compensation

• Competitive salary including equity.
• Platinum-level insurance: Health, dental, vision, and life insurance, including plans for you and eligible dependents.
• Flexible working schedule.
• Workplace flexibility.

Work Mode

This is a global, distributed role open to candidates located around the globe.

vCluster Labs provides equal opportunities for all candidates. We celebrate diversity and are committed to creating an inclusive work environment for everyone.