Digital Virgo is hiring a Head of CSM to coordinate, structure, and support Customer Success activity across our partner ecosystem, including distribution and technical integration. You will drive CSM activities across different countries to ensure effective onboarding and follow-up, working within our innovative, international group.
What You'll Do
- Coordinate Customer Success activities across Premium and VAS portfolios.
- Ensure smooth handover from Sales to CSM teams.
- Support onboarding planning and monitor project timelines.
- Identify operational bottlenecks and help resolve them.
- Harmonize working methods across regions.
- Monitor onboarding pipelines and time-to-launch.
- Support CSMs in managing complex launches.
- Ensure required documentation and processes are followed.
- Work closely with Tech PM, Product and Sales teams to facilitate delivery.
- Consolidate performance data from CSM teams.
- Support tracking of key metrics like launch timelines, revenue ramp-up, and partner activity.
- Help structure regular internal reviews.
- Assist in identifying optimization opportunities.
- Act as a coordination point between CSM teams, Sales, Operational Committee, and Product & Tech teams.
- Facilitate communication and alignment across stakeholders.
- Contribute to improving Customer Success processes.
- Propose practical enhancements to workflows and reporting.
- Support the progressive structuring of the CSM function.
What We're Looking For
- 5–8 years of experience in Customer Success, Account Management, or Digital Services operations.
- Comfortable working in cross-functional and international environments.
- Strong coordination and organizational skills.
- Ability to manage multiple stakeholders.
- Structured and analytical mindset.
- Comfortable working in a dynamic and evolving environment.
- Hands-on approach and operational mindset.
- Fluent English (written and spoken) is mandatory.
Nice to Have
- Experience in telecom, digital services, OTT or payment environments.
- Spanish is highly appreciated.
- Additional languages.
Benefits & Compensation
- Compensation: 50 000€ to 60 000€ depending on profile.
- Transport subscription (50% coverage).
- Meal vouchers (€9.50/day, 60% covered by company).
- Health insurance.
- Profit-sharing.
- CSE benefits: sports subscription reimbursement, holiday vouchers, entertainment tickets (cinema, culture vouchers).
- Internal mobility.
Chez Digital Virgo, la diversité est notre force. Rejoignez une équipe inclusive où chacun.e a sa place.
