Lead the evolution of Customer Success for digital services partnerships, driving coordination across regions and functions. This role is central to ensuring smooth transitions from sales to delivery, timely onboarding, and sustained partner performance across diverse markets.
Key Responsibilities
- Orchestrate Customer Success activities for both Premium and Value-Added Services portfolios, aligning regional teams and standardizing practices.
- Oversee onboarding timelines, project execution, and handovers between Sales and Customer Success teams.
- Identify operational inefficiencies and lead resolution efforts to improve time-to-launch and partner activation.
- Ensure compliance with documentation standards and internal processes across all stages of the customer lifecycle.
- Collaborate with Product, Technology, and Sales teams to support complex integrations and product rollouts.
- Consolidate performance insights from CSM teams, track KPIs such as revenue ramp-up and engagement, and support internal review cycles.
- Propose and implement improvements to workflows, reporting structures, and cross-functional collaboration.
- Act as a central liaison between Customer Success, Sales, Product, Tech, and governance bodies to maintain alignment.
- Support the strategic development of the CSM function, contributing to its long-term structure and scalability.
Qualifications
Minimum 5–8 years in Customer Success, Account Management, or digital services operations. Strong organizational and stakeholder management abilities are essential. Candidates must demonstrate analytical rigor, adaptability in evolving environments, and hands-on execution skills. Fluency in English is required.
Experience in telecom, OTT, digital services, or payments is advantageous. Spanish proficiency is highly valued; additional languages are a plus.
Benefits
- Transport allowance: 50% subscription coverage
- Restaurant ticket card (€9.50/day, 60% company-covered)
- Private health insurance (Mutuelle)
- Profit sharing (Participation)
- Sports subscription reimbursement via CSE
- Vacation checks
- Cultural and entertainment benefits (cinema, culture checks)
- Support for internal mobility
- Pro Vélo employer engagement (bicycle-friendly workplace)
Work Environment
This is a location-based role within the country, reflecting a collaborative, multicultural, and innovative workplace. The culture values initiative, personal growth, and teamwork, blending ambitious goals with a positive, inclusive atmosphere.
Diversity is central to how we operate. We welcome all candidates and foster an environment where every individual can contribute and thrive.
