Pavago is hiring a Head of Client Delivery, a senior leadership role responsible for owning and managing the full post-sales delivery lifecycle for clients using advanced AI-driven solutions. You will combine strategic ownership with hands-on execution, serving as the primary accountability owner for client outcomes, satisfaction, and retention.

What You'll Do

Own the end-to-end client delivery lifecycle from post-sale handoff through onboarding, implementation, and adoption.
Ensure clients achieve measurable outcomes through structured delivery and execution.
Oversee multiple concurrent implementations while maintaining quality and timelines.
Act as the primary point of accountability for client success and satisfaction.
Serve as a trusted advisor to client stakeholders, guiding them through technical and operational decisions.
Manage complex client escalations and lead resolution strategies.
Partner with Sales, Product, and Engineering teams on complex implementations and custom GTM use cases.
Translate client business goals into scalable technical workflows and execution plans.
Ensure GTM systems, automation, and integrations are optimized for client success.
Define, document, and continuously improve client delivery processes and playbooks.
Identify risks early and proactively mitigate issues that could impact delivery or satisfaction.
Help shape and scale the Client Delivery and Success function as the organization grows.
Build strong cross-functional relationships to ensure alignment across teams.
Contribute to long-term strategy around client delivery, retention, and expansion.
Support continuous improvement through feedback, insights, and data-driven decisions.

What We're Looking For

Senior-level experience in Client Success, Solutions Engineering, GTM Engineering, or Implementation roles.
Strong familiarity with modern GTM stacks, automation workflows, and AI-driven systems.
Proven experience working directly with clients in high-stakes, outcome-focused environments.
Excellent communication skills with the ability to engage both technical and non-technical stakeholders.
Strong problem-solving and risk management capabilities.
Bachelor’s degree in Business, Engineering, Computer Science, or a related field preferred.

Nice to Have

Experience working with AI and automation tools such as ChatGPT, Claude, Clay, or similar platforms.
Background in scaling client delivery or post-sales functions.
Experience supporting complex technical implementations and integrations.
Advanced certifications or relevant professional training are a plus.