Responsibilities
- Deliver outstanding service by warmly greeting customers and guiding them through the store, including digital touchpoints where available.
- Share up-to-date fashion and product insights to enhance each customer’s shopping experience.
- Restock, organize, and maintain clothing to ensure items are presentable and well-kept throughout the store.
- Collaborate with team members to create a seamless and positive customer journey.
- Engage customers through personalized service and support during in-store and digital interactions.
- Initiate conversations with shoppers to understand needs and deliver tailored assistance.
- Educate customers on current styles, collections, and brand stories across all departments.
- Confidently recommend and sell products aligned with customer preferences.
- Promote membership in the loyalty program and inform customers about sustainability efforts in-store.
- Maintain a professional image that reflects brand values during all customer engagements.
- Assist store leadership in executing plans to meet sales and performance goals.
- Stay informed on evolving fashion trends, industry developments, competitor activity, and cultural influences.
- Apply knowledge of products and styles to guide customer choices effectively.
- Share expertise with coworkers to strengthen team capabilities and service quality.
- Adhere to all company policies, operational procedures, and legal standards across store functions.
- Exchange constructive feedback with peers to encourage growth and teamwork.
- Attend onboarding sessions, training programs, and development opportunities relevant to role progression.
- Manage the full garment process from unpacking to steaming and placement on the sales floor.
- Operate fitting rooms and checkout areas following established best practices.
- Help maintain cleanliness and organization in customer-facing areas and storage spaces.
- Enhance visual appeal by styling displays and merchandise in line with brand guidelines.
- Monitor inventory levels and restock shelves to support continuous product availability.
- Use in-store technology and digital services efficiently, including care apps and click-and-collect systems.
- Assist in daily store opening and closing procedures as needed.
- Follow health, safety, and compliance protocols relevant to the role.
Work Arrangement
On-site
