Guidehealth is hiring a Guidehealth Remote Medical Assistant - Healthguide - Bilingual ...

Remote Medical Assistant - Health Support Specialist - Bilingual Full-time Compensation: USD$21 - USD$24 - hourly Company Description: We are a data-driven, performance-focused healthcare organization dedicated to operational excellence. Our mission is to make quality healthcare accessible, enhance patient health, and restore medical practitioners' fulfillment. Powered by advanced analytics and empathy, we leverage remotely-embedded health support specialists and a centralized service network to strengthen patient-provider connections. As a Health Support Specialist, you will collaborate with clinical teams to enhance patient-physician relationships, improve health outcomes, and facilitate comprehensive care navigation. Primary Responsibilities: - Remotely managing targeted patient populations with medical practice staff - Functioning independently while collaboratively supporting medical practices - Assisting patients in achieving better health outcomes by addressing concerns, connecting them with medical resources - Documenting medical histories and issues in electronic health records - Understanding referral and authorization processes - Building professional relationships with medical practices - Implementing performance indicators to improve patient outcomes - Utilizing multiple communication channels for patient engagement - Escalating medical issues appropriately - Following security protocols to protect patient information - Potential compensated travel (10-15%) to clinical sites in Atlanta, GA area Qualifications: - Certified/Registered Medical Assistant with 2+ years experience - Bilingual (English/Spanish) - Patient coordination expertise - Proficiency in motivational interviewing and behavioral change management - Strong interpersonal skills with empathy and professionalism - Exceptional communication and documentation abilities - Understanding of medical terminology and primary care operations - Knowledge of social health determinants - Advanced technological proficiency across multiple platforms - Familiarity with electronic health records - Ability to work independently in remote environment - Valid driver's license - Commitment to patient confidentiality Benefits: - Fully remote work - Comprehensive health insurance - 401(k) with employer matching - Life and disability insurance - Employee assistance program - Paid time off - Parental leave - Professional development opportunities Compensation range: $21-$24 hourly, paid bi-weekly Equal Opportunity Employer committed to diversity and inclusion.