Houst is looking for a Guest Experience Executive on a 6-month Fixed Term Contract. In this role, you will be responsible for handling guest communications and ensuring a seamless booking experience. Your focus will be on resolving customer issues, managing reservations, and maintaining comprehensive CRM records, all while championing our core value of putting host happiness first.

What You'll Do

Expertly handle inbound messaging, ensuring guests' concerns are heard and addressed.
Proactively engage with guests through both inbound and outbound calls, diligently following up on requests and inquiries.
Transform customer complaints into resolutions with timely, professional, and adept problem-solving.
Serve as a trusted source of current and accurate information on Houst’s properties, policies, and procedures.
Efficiently oversee reservations and bookings via our platforms for a seamless booking experience.
Diligently maintain comprehensive records of all customer interactions in the company’s CRM system.
Display flexibility and a can-do attitude toward diverse tasks.

What We're Looking For

Fluent or with business proficiency in English.
Willingness to work varied shifts, including evenings, weekends, and public holidays.
Exceptional telephone manners, customer service, active listening, verbal, and written communication skills.
Proficient in computer usage, particularly with CRM software.
Strong multitasking and time management abilities.
Proven problem-solving skills and the capacity to handle challenging customer interactions.
Remote work readiness: Focused workspace, Headset with mic and webcam for meetings, Stable high-speed internet with backup (Minimum of 5Mbps), Computer (laptop or desktop) with recommended specs (Quad-core CPU at least 2.5GHz or higher - RAM 8GB or higher), At least 128GB SSD for drive C.