Requirements
- College degree in a computer related field desired (experience may be considered in lieu of education)
- Google Workspace certifications preferred (e.g., Google Professional Workspace Administrator)
- 3–5 years of experience administering Google Workspace in an enterprise environment
- Experience with identity and access management (IAM), including Single Sign On (SSO) and directory integrations
- Experience managing organizational units (OUs), group policy structures, and role-based admin delegation
- Strong knowledge of Google Groups, Shared Drives, and file sharing permissions
- Experience with email troubleshooting including routing, SPF (Sender Policy Framework)/DKIM (Domain Key Identified Mail)/DMARC (Domain Message Authentication Reporting and Conformance), spam filtering, and mail flow analysis
- Experience with Google Vault, retention policies, and eDiscovery workflows
- Experience with automation tools such as GAM (Google Apps Manager), Google Workspace APIs (Application Program Interfaces), or scripting with PowerShell/Python
- Ability to maintain confidentiality with sensitive customer and internal information
- Strong written and verbal communication skills; ability to communicate technical concepts to non-technical staff
- Experience working with IT security frameworks and applying security controls to collaboration platforms
Nice to Have
- Experience with endpoint management solutions (ChromeOS management, mobile device management, Windows/macOS integration)
- Experience with Microsoft 365 or hybrid collaboration environments
- Experience with Amazon Web Services or Azure cloud services and identity integrations
- Familiarity with DLP solutions and compliance auditing tools
- Experience supporting large-scale nonprofit or distributed workforce environments
Additional Information
- On-call rotation may be required depending on operational needs
- May require after-hours maintenance and emergency support
