LivePerson is looking for a Global Payroll Manager to oversee payroll operations across multiple countries. This role will manage day-to-day processing, ensure compliance with local regulations, and serve as a trusted partner to employees and cross-functional teams.
What You'll Do
- Direct and oversee the accurate processing of semi-monthly, global payroll, including salaries, overtime, benefits, deductions, and taxes.
- Own end-to-end payroll operations across all global locations, ensuring accuracy, timeliness, and compliance with local laws and regulations.
- Develop and implement consistent payroll policies, procedures, and controls across regions.
- Ensure adherence to federal, state, and local payroll laws and maintain compliance with LivePerson policies.
- Oversee compliance reporting, audits, and filings related to payroll and tax authorities in multiple jurisdictions.
- Analyze existing payroll processes, identify opportunities for improvement, and implement streamlined workflows to enhance efficiency and accuracy.
- Generate and analyze payroll metrics, providing insights and recommendations.
- Provide reporting and insights to Finance leadership for forecasting, budgeting, and strategic planning.
- Troubleshoot payroll-related issues and discrepancies, ensuring timely and reliable resolution to support employee satisfaction.
- Respond to employee inquiries regarding payroll, deductions, and tax withholdings. Resolve payroll discrepancies and issues promptly.
- Partner with HR, Finance, and Legal to ensure proper alignment of payroll with benefits, equity, and tax regulations.
- Manage relationships with third-party payroll vendors, ensuring service-level agreements are met and costs are optimized.
- Manage and mentor a small payroll team, fostering a culture of collaboration, growth, and continuous learning.
What We're Looking For
- 6+ years of payroll experience
- At least 3+ years in a global payroll leadership role
- Strong knowledge of payroll regulations, tax compliance, and employment laws across North America, EMEA, and APAC
- Proven track record managing payroll operations in a Global Technology SaaS organization
- Experience with global payroll systems (e.g., UKG (Ultipro), Activpayroll, Activ8)
- Experience with Fidelity (SPS and DC Management), Pangburn (Executive Deferral Provider), Manulife (Canada Pension Provider), and Concur Expense Reimbursement
- Strong advanced skills in Excel (VLOOKUP/XLOOKUP)
- Strong analytical, organizational, and problem-solving skills
- Excellent communication skills with the ability to maintain confidentiality and build trust
- Bachelor’s Degree
- Attention to detail
- Organizational awareness
Nice to Have
- CPP, GPHR, or equivalent certification preferred
Technical Stack
- UKG (Ultipro)
- Activpayroll
- Activ8
- Fidelity (SPS and DC Management)
- Pangburn
- Manulife
- Concur
- Excel
Team & Environment
You will manage a small payroll team and report to the VP, Global Controller.
Benefits & Compensation
- Compensation: $100,000 to $125,000
- Health: medical, dental, and vision insurance and wellbeing resources and programs
- Time away: Public holidays and discretionary PTO package for flexible days off with manager approval
- Financial: 401K, ESPP, Basic life and AD&D insurance, long-term and short-term disability
- Family: parental leave, maternity support, fertility services
- Development: Access to internal professional development resources
- Additional: 24/7 access to professional counselors, voluntary insurance coverage, exclusive perks and discounts
Work Mode
This is a remote position for candidates located in the United States.
We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.
