SIXT is seeking German-speaking Roadside Assistance Agents to support customers across Germany remotely from Spain. In this role, you will serve as the first point of contact during vehicle breakdowns, providing timely assistance via phone and email while coordinating towing, replacement vehicles, and manufacturer notifications.
What You'll Do
- Receive damage and breakdown reports from customers via phone
- Independently coordinate necessary measures (e.g. towing services)
- Organize replacement vehicles
- Forward breakdown cases to the manufacturer within the mobility program
- Assist customers with questions related to breakdowns and mobility services
What We're Looking For
- Fluency in both German and English
- Excellent communication skills
- Strong passion for supporting clients and providing solutions
- At least 1 year of experience in a customer-facing or service-oriented role
- Familiarity with MS Office
- Ease using digital systems
- Availability for rotating shifts Monday to Sunday
- Ability to work remotely from Spain
Technical Stack
- MS Office
Team & Environment
Collaborate closely with the Rostock team
Benefits & Compensation
- 100% remote work from home
- Flexibility to better balance professional and personal life
- Discounts on SIXT rent, share, ride, and SIXT+
- Exclusive deals on travel, tech, and lifestyle products
- Engaging team-building activities
- Participation in global corporate events
- Opportunities to learn, grow, and advance career in a dynamic international environment
Work Mode
100% home office with rotating shifts Monday to Sunday. Must be able to work remotely from Spain.
SIXT is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
