Provide essential roadside support remotely as a German-speaking agent based in Spain, serving customers in Germany during vehicle breakdowns. Acting as the first contact, you’ll manage incoming reports via phone and email, ensuring calm and clear communication during stressful situations.
Key Responsibilities
- Handle customer reports of breakdowns and vehicle damage with empathy and efficiency
- Coordinate towing services and replacement vehicle arrangements independently
- Route cases to manufacturers when required under the mobility program
- Answer inquiries about breakdown procedures and available mobility solutions
- Collaborate closely with the Rostock team to ensure timely resolutions
What You Bring
- Fluent in both German and English, with strong verbal and written communication skills
- At least one year of experience in customer service or a client-facing role
- Comfort using digital tools and platforms, including MS Office applications
- A proactive attitude and dedication to resolving issues quickly
- Flexibility to work rotating shifts, including weekends
- Reliable remote work setup and ability to adapt to changing demands
Why This Role Stands Out
- Work 100% remotely—no commute, full flexibility
- Access to discounts on car rentals, rides, and mobility services
- Special offers on travel, tech, and lifestyle products
- Opportunities to grow within a global, fast-moving organization
- Join team events and international initiatives that connect colleagues across regions
This role supports a customer-first culture in a modern, international environment where initiative and problem-solving are valued every day.
