Mercier Consultancy Group is seeking a proactive German Speaking Customer Support Representative focusing on E-Commerce Solutions. This is an opportunity for individuals with a passion for customer support and a keen interest in the e-commerce industry, with the flexibility of remote work in Greece.
What You'll Do
- Provide outstanding customer support to German-speaking clients concerning e-commerce solutions through various channels including phone, email, and chat.
- Address inquiries related to products, account management, and services with professionalism and accuracy.
- Resolve customer issues and complaints promptly to ensure a high level of customer satisfaction.
- Maintain detailed records of customer interactions and feedback in our CRM system.
- Collaborate with other teams to provide holistic solutions and improve service delivery.
- Stay updated on e-commerce trends and best practices to provide insightful support to clients.
What We're Looking For
- Proficiency in German language
Technical Stack
CRM system
Benefits & Compensation
- Flexibility of remote work in Greece
Work Mode
This is a fully Remote role. Candidates must be based in Greece.
