The People Group is hiring a German Speaking Customer Service for Transportation industry -Remote in Greece

Patrique Mercier Recruitment FR is excited to present a compelling opportunity for a German-Speaking Customer Service Representative in the Transportation Industry, encompassing Rail and Shipping domains. This role is ideal for professionals passionate about customer service and transportation, eager to guide clients through their travel and shipping requirements. Responsibilities - Deliver exceptional customer service to German-speaking clients via multiple communication platforms including phone, email, and chat. - Support customers with transportation service inquiries, covering scheduling, pricing, and logistical aspects. - Process booking requests, modifications, and cancellations while adhering to organizational guidelines. - Address and resolve customer concerns and challenges promptly, ensuring superior satisfaction levels. - Engage with internal departments to facilitate seamless service experiences across transportation sectors. - Record and maintain precise documentation of customer interactions and transactions for quality control purposes. - Remain updated on industry developments and company offerings to provide accurate client guidance. Requirements - Native or near-native proficiency in German and English, demonstrated through written and verbal communication. - Prior customer service experience, especially within transportation or logistics sectors, is advantageous. - Exceptional communication capabilities with proven ability to articulate information precisely. - Advanced problem-solving skills and capability to effectively manage customer expectations. - Working knowledge of booking systems and logistics software is beneficial. - Capacity to operate effectively in dynamic environments and simultaneously manage multiple responsibilities. - Meticulous approach with robust organizational capabilities and customer-focused mindset. Benefits - Comprehensive Private Health Insurance - Continuous Training & Professional Development - Performance-Based Bonus Opportunities - Two Additional Fully Compensated Salaries Annually - Complete Relocation Package (including flight, transfer, and accommodation) - Complementary Greek Language Lessons, Exclusive Discounts, and Additional Perks