Side is hiring a Player support KR/JP/EN: Remote/ Night shift

Job Responsibilities: - Manage Player service operations, encompassing comprehensive evaluation, continuous monitoring, result analysis, and strategic implementation of modifications. - Execute bilingual translation services (KR-JP/EN, JP/EN-KR) with thorough proofreading capabilities. - Provide comprehensive player support through chat and email channels, addressing diverse inquiries including password resets and related concerns. - Work designated shift hours: 8PM~5AM - Ensure round-the-clock support throughout the year, including weekends and holidays via shift work Requirements: - Korean language native proficiency - Advanced professional English and Japanese language skills - Professional experience ranging from 0-3 years in customer support (opportunities available for junior and senior roles) - Demonstrable passion for video game industry - Preferred background in customer service, video game support, travel assistance, help desk, or technical support within email contact center environments - Exceptional ability to deliver outstanding customer service via digital communication platforms - Comprehensive understanding of gaming experiences from player perspectives - Strong analytical skills for rapid and precise information processing within established guidelines - Collaborative team-oriented professional mindset Benefits: - Opportunity to collaborate with innovative interactive entertainment creators - Entrepreneurial and dynamic organizational culture - Immersive video game-focused work environment - Contract position with potential permanent employee promotion - 3-month trial period with consistent employment conditions - Transportation reimbursement up to 50,000 yen Company Overview: Side (previously PTW) is a global video game development and services provider, delivering technical and creative solutions to premier developers and studios worldwide. Established in Japan during 1994, Side has evolved into a global industry leader with 40+ studios across 15 countries, maintaining offices throughout North America, Europe, South America, and Asia. Comprehensive service offerings include co-development, artistic production, localization, audio production, quality assurance, localization QA, player support, community management, and specialized datasets.