Deckers Brands is hiring a German-speaking Consumer Relations Representative for a 5-month FTC. In this role, you will deliver seamless customer service across our HOKA, UGG, and Teva brands via telephone, email, web chat, and social media. You'll act as a brand advocate and a country specialist for the German market.
What You'll Do
- Provide excellent, proactive customer service at all contact points via telephone, email, web chat, and social media.
- Act as a country specialist for the German market, advising on current trends and local knowledge.
- Collaborate closely with the Customer Resolution team to ensure order fulfilment.
- Use and analyze consumer feedback to cultivate process improvements.
- Get involved with consumer experience projects across the wider business.
- Promote a ‘One team’ spirit by demonstrating meaningful teamwork and supporting colleagues.
What We're Looking For
- Written and oral fluency in German and English is essential.
- Availability to start on 8 September 2025.
Nice to Have
- Previous experience in a Customer Service role.
- An interest in the fashion/apparel industry and our brands.
Benefits & Compensation
- 27 days of holiday per annum plus Bank Holidays.
- Half day Fridays provided our work is finished for the week.
- Extras, discounts, perks, and volunteering opportunities.
- Growth and Development including a Global Mentorship Program.
- Hybrid & Flexible Working Environment.
Work Mode
This role operates on a hybrid work model.
We are proud to be an equal opportunity employer and our employees are people with different strengths, experiences and backgrounds who share a passion for our brands. We welcome qualified applicants embracing their race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, mental or physical disability, medical condition and all of the other beautiful parts of your identity.
