Join a forward-thinking team as a bilingual Virtual Assistant, delivering essential support to organizations aiming to improve efficiency and team performance. This is a fully remote, full-time position requiring availability during US business hours, with a focus on precision, proactive communication, and seamless coordination.
What You’ll Do
- Manage and maintain digital files, ensuring documents are properly categorized and accessible.
- Perform accurate data entry tasks, including transcribing audio, recording meeting summaries, and preparing payroll documentation.
- Conduct product research, place orders, and coordinate sample acquisition for business needs.
- Update and maintain customer data in CRM platforms to support marketing and sales initiatives.
- Generate and distribute invoices, monitor payment status, and log company expenditures.
- Compile reports by gathering public data on market trends and industry practices for internal analysis.
- Track project progress, facilitate internal updates, and keep company information structured and current.
- Organize team calendars, resolve scheduling overlaps, and ensure clients are informed and ready for meetings.
- Plan travel arrangements, including itineraries, accommodations, and transportation bookings.
- Handle incoming calls, relay messages, and make outbound calls for scheduling or information gathering.
- Manage email correspondence, prioritize key messages, and follow up as needed based on client preferences.
- Take on additional tasks as assigned, adapting quickly to evolving needs.
What You Bring
- Minimum of one year’s experience in a virtual assistant or administrative support role.
- Fluent, professional-level proficiency in both English and Cantonese—spoken and written.
- Strong written and verbal communication skills across email, phone, and messaging platforms.
- Proven ability to manage time effectively and stay organized in a fast-paced environment.
- Comfort working overnight hours to align with US time zones.
- Familiarity with digital tools including MS Office, cloud storage, VoIP systems, and desktop sharing software.
- Experience with scheduling applications such as Google Calendar.
- A proactive mindset and openness to learning new processes and systems.
Technology You’ll Use
MS Office, Google Calendar, CRM platforms, desktop sharing tools, cloud-based services, and VoIP communication systems.
What’s Offered
- Comprehensive health insurance (HMO)
- Performance-based incentives
- Holiday and overtime compensation
- Full work-from-home setup
- Structured onboarding and paid training
- A collaborative, inclusive, and positive work culture
- Support for professional development and skill advancement
- Clear pathways for career progression
- Stable, long-term employment with growth potential
