Netwealth is seeking a General Manager - Operations, a critical senior leadership role at the heart of delivering accurate, timely, and scalable investment administration. You will lead teams responsible for administering all facets of Wrap and Super products and lead the end-to-end administration through our managed accounts service, shaping the future of wealth in Australia.
What You'll Do
- Own end-to-end operational performance across Investments Operations and Managed Accounts.
- Ensure stability and operational discipline, including controls, reconciliations and exception management.
- Drive efficiency and stability through smarter processes, automation and risk reduction.
- Oversee operational readiness for technology releases and major system upgrades.
- Build leadership capability and reduce key-person dependency across teams.
- Represent Operations at senior levels, including client engagement, stakeholder partnerships and board reporting.
What We're Looking For
- Senior operations leadership in complex platform or custody environments; experience across IDPS, super, wrap platforms, custodians or similarly high‑consequence operating models.
- Breadth across Investment Operations and Managed Accounts; comfortable leading across trading‑adjacent operations, corporate actions, reconciliations, tax, exceptions and managed account activity.
- Strong product, systems and regulatory understanding; solid working knowledge of investment and superannuation products, taxation impacts and operational risk.
- Proven ability to lift operational effectiveness; a track record of improving efficiency, tightening controls and embedding scalable, repeatable processes.
- Leadership that builds depth and resilience; known for developing leaders, setting clear standards and reducing key‑person dependency.
- Executive presence and stakeholder credibility; confident operating with senior stakeholders and representing Operations in internal forums, client conversations and third‑party engagements.
Team & Environment
This is a senior leadership role with broad remit across complex operational domains. You will lead teams with four direct reports.
Benefits & Compensation
- Family-friendly support: Paid parental leave and a fully funded school holiday program.
- Wellness perks: CU Health (virtual healthcare), income protection, flu shots, wellness weeks, retail discounts and financial wellbeing services.
- A vibrant culture: social events, trivia nights, and corporate sports.
- Employee Resource Groups: LGBTQIA+, DAWN (Development and Accelerating Women at Netwealth), Culture Group and Carers Group.
- Community Impact: Paid volunteering and our Netwealth Impact Group.
- Career development and training opportunities, strong support for internal mobility.
- Flexible hybrid model with 4 days in the office each fortnight.
- Modern, thoughtfully designed offices with contemporary facilities; Melbourne CBD office includes end-of-trip amenities and daily breakfast.
Work Mode
This role follows a hybrid work model based in our Australian offices.
We're proud of our inclusive and diverse workforce and encourage everyone to bring their genuine selves to work. We're committed to equity and inclusion through our gender equality, disability, LGBTQIA+, wellbeing and cultural initiatives.
